Ratings based on 898 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Mejor lugar para hospedarse en Madrid
Comment from Hotel Management
26 Nov 2024 by Concierge & Guest Relations , Hotel Management
Querida Giselle, Gracias por el tiempo dedicado a compartir su experiencia con nosotros en Expedia, ¡ha sido un placer recibirles como nuestros huéspedes!Nos alegra saber que ha disfrutado de su estancia, esperamos recibirles de nuevo pronto en su casa en Madrid.Hasta entonces, aprovechamos la ocasión para mandarles nuestros más cordiales saludos.Muy atentamente,Laura Bernet RodríguezConcierge & Guest Relations
by A verified traveler from santa cruz
Posted 9 Nov 2024
Staff muy cordial
Comment from Hotel Management
11 Nov 2024 by Cristhian Carballo - Guest Relations & Concierge, Hotel Management
Estimado José¡Saludos desde Madrid! Muchas gracias por compartir sus pensamientos de su ultima estancia con nosotros. Nos llena de alegría saber que ha disfrutado de su estancia y quiera destacar nuestro excelente staff.Esperamos recibirles pronto nuevamente para seguir creando buenas experiencias.¡Que tenga un buen día!Cristhian Carballo - Guest Relations & Concierge
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Concierge & Guest Relations, Hotel Management
Estimado Wilson,Gracias por dedicar unos instantes a compartir su impresión sobre su reciente experiencia a través de Expedia.Agradecemos sus comentarios y nos complace saber que disfrutó de su estancia y que cumplimos con sus expectativas. He compartido sus amables palabras con el equipo para continuar inspirándolos y motivándolos a brindar una servicio de atención al cliente excepcional.Gracias por elegir alojarse con nosotros. Esperamos tener la oportunidad de darle la bienvenida pronto.Atentamente,Laura Bernet RodríguezConcierge & Guest Relations
by A verified traveler
Posted 26 Oct 2024
Short 3 night stay. Loved it!
Comment from Hotel Management
27 Oct 2024 by Cristhian Carballo - Guest Relations & Concierge, Hotel Management
Dear CherylGreetings from Madrid!We are super happy to know that you loved your time here with us!! We hope to have you back for many more days, it is a pleasure to have you.Best wishes,Cristhian Carballo - Guest Relations & Concierge
by A verified traveler
Posted 13 Oct 2024
Comfortable, good location, expensive for facilities, room had bad smell.
Comment from Hotel Management
15 Oct 2024 by Concierge & Guest Relations , Hotel Management
Dear Bertha, First of all we'd like to thank your confidence by choosing our hotel for your recent stay in Madrid. It's been a pleasure to welcome you as our guest. At the hotel, all the staff works hardly to provide our guests wonderful experiences and we feel truly disappointed when we don't reach it. Please accept our most sincere apologies for any inconveniences caused during your stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.We remain at your disposal for further assistance and take the opportunity to send you our warmest regards.Sincerely, Laura Bernet RodríguezConcierge & Guest Relations
by A verified traveler
Posted 8 Oct 2024
D
Comment from Hotel Management
10 Oct 2024 by Concierge & Guest Relations , Hotel Management
Dear Brendy,Thank you for taking the time to share your recent experience at our NH Collection Madrid Colón!We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Laura Bernet RodríguezConcierge & Guest Relations
by A verified traveler
Posted 8 Oct 2024
Convenient
Comment from Hotel Management
10 Oct 2024 by Concierge & Guest Relations, Hotel Management
Dear Fritze,Thank you for taking the time to share your recent experience at our NH Collection Madrid Colón!We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Laura Bernet RodríguezConcierge & Guest Relations
by A verified traveler
Posted 7 Oct 2024
The rooms need a little update and maintenance. The hotel was overpriced for the price. The staff was great. The person in charge of cleaning our room was excellent!!!
Comment from Hotel Management
10 Oct 2024 by Concierge & Guest Relations , Hotel Management
Dear César,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Laura Bernet RodríguezConcierge & Guest Relations
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Concierge & Guest Relations, Hotel Management
Dear Christopher,Thank you so much for your time spent by sharing your experience at our hotel, it's been a pleasure to welcome you as our guest and we're truly happy to know that you've enjoyed your stay at our hotel!Hoping to welcome you back on the near future we take the opportunity to send you our warmest regards.Sincerely,Laura Bernet RodríguezConcierge & Guest Relations
by A verified traveler from Palm Beach Gardens
Posted 1 Sep 2024
Will return
Comment from Hotel Management
3 Sep 2024 by Cristhian Carballo - Guest Relations & Concierge, Hotel Management
Dear Mr IsidroGreetings from Madrid!Thank you so much for taking the time to share this comment.We are super glad to know that you will return, we will be happy to have you back. It is a pleasure to have guests like you!Best wishes,Cristhian Carballo - Guest Relations & Concierge
