Ratings based on 84 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Jul 2024
Excelente servicio, pero la cama muy incómoda y el aire no funcionaba bien.
Comment from Hotel Management
31 Jul 2024 by Janette, Hotel Management
Estimada Janette, Gracias por su elección y su comentario sobre nuestro hotel. Sentimos que el resto de detalles que nos indica no haya conseguido que esta estancia fuese la deseada. Cada día trabajamos por mejorar nuestras instalaciones y servicios. Deseamos volver a verle y conseguir que su experiencia sea plena y pueda disfrutar totalmente del descanso y confort deseado. Un cordial saludo.
by A verified traveler
Posted 9 Jul 2024 on Hotels
by A verified traveler
Posted 3 Jul 2024
The good: Great window shades and AC in the room. The bathroom is nice too.
The bad:The parking situation is not adequate because there are 17 parking spaces for 42 rooms, and parking can't be reserved, but they don't tell you that. We arrived at midnight with a child, and we had no place to park. We had to drive to a parking garage by the Plaza Mayor and walk back. There are a couple of parking spaces in front of the hotel that are for short term to do check-in, but you're not allowed by the hotel to park there, unless you're the "directora" of the hotel, in which case it's fine to leave your car there.
This is supposed to be a four-star hotel, but a triple room was pretty crowded. Additionally, we were given only one bath towel for the three of us. Yes, I guess you can ask for more, but the point is that they did not prepare well for our arrival. That's not what you expect from a four-star facility. The third bed was a sofa bed, and it looked like a 70s style. It had metal rails on the side that made it very uncomfortable to sit on the edge to put on your shoes.
The breakfast option is expensive at 10€/person (yes, it's a buffet) because you can have a great breakfast for 1/3 of that at a local bar/cafe, just 200m away.
Comment from Hotel Management
3 Jul 2024 by Gustavo, Hotel Management
Dear Ratzeburg, Thank you for choosing us. We deeply regret that your stay at our hotel did not meet your expectations and that you experienced this series of inconveniences. Regarding the parking service, we inform all our customers of this service in the booking confirmation, via email. We are sorry that you did not review this information. We take your feedback and concerns very seriously, as it is important for us to ensure that all our guests are happy to hear from us.We are sorry that this time it has not been like that. We look forward to the opportunity to welcome you back in the future and demonstrate the quality and level of service we strive to provide at all times. Cordial greetings.
by A verified traveler from Vashon
Posted 17 Sep 2022
Very nice boutique hotel!
by A verified traveler from Aberdeen
Posted 24 Jun 2022 on Ebookers
Very enjoyable stay, the room was good although the shower was very unreliable. Very quiet although there were a few bars opposite. Special mention for Benny on reception, superb.
by A verified traveler
great
Posted 20 Nov 2021 on Hotelsexcellent hotel, very attentive staff, perfect even for a longer stay, powerful fast WiFi
by A verified traveler
Preciosa ciudad
Posted 15 Nov 2021 on HotelsBuena relación precio calidad
by A verified traveler
Posted 22 Aug 2019 on Hotels
by A verified traveler
Posted 1 Jul 2019
by A verified traveler
Posted 26 Apr 2018 on Hotels
