Ratings based on 58 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Fabulous staff and good food. A lovely piece to wait for a ferry, if every there was one!
by A verified traveler from Scottsdale
Posted 6 Apr 2024
Restaurant food is not great. Limited offerings for Lunch and Dinner. Breakfast was good selection. Table surfaces should be cleaned after every use. Need better cooling.
Rooms are clean and large. No elevator.
by A verified traveler
Posted 1 Dec 2023
Despite incredible reviews, the property complete disappointed. Amenities were dismal. It was certainly not a luxury property! I could hear my next door neighbours partying in their room in the early hours of the morning!
I would not recommend a stay at the Natsepa to anybody that might ask!
by A verified traveler
Great place to relax!!
Posted 17 Apr 2022 on Hotelsby A verified traveler from New Zealand
Posted 19 Jan 2020
The staff were great and very keen to look after you as well as they can. The room we had was large and very pleasant. The hotel as a whole is very tired with adjoining buildings in serious disrepair. This seems to be very common in Ambon. The pool area is very nice - an old bar attached now just a sitting area for staff and again deteriorating rapidly which is a shame. We didn’t have huge expectations as this is not a high tourist area and after looking around would still be my choice of place to stay. The main irritant was the constant noise with loud poor quality music in the public areas - dining room, pool area and reception. The outlook is beautiful and peace and quiet would greatly enhance the experience - music is such a personal thing and those who want to listen have their headsets and devices to do that.
by A verified traveler from Queenstown, New Zealand.
Posted 7 Jan 2020
Property overall is very tired. That said the actual rooms are OK and the staff lovely. Food was OK but overcooked or not authentic. Probably trying to achieve a balance between western taste and original spice. Music choice was terrible in all common areas and insisted on playing it too loud.. got pretty tiresome as sitting down at breakfast was far nicer when the music was off or turned down low.. the setting is actually quite tranquil.. they should let the customer enjoy the peace and quiet rather than filling it with noice. The reality is there’s not much choice in Ambon area so this is the pick of hotels unless you go with the two choices in downtown Ambon.
by A verified traveler
Posted 24 Nov 2019
by A verified traveler from Scottsdale, AZ
Posted 4 May 2019
Loved the pool area right off the balcony on our lower level room. Room was huge. Room service very good. Staff very helpful and friendly.
by A verified traveler
Posted 23 Oct 2018 on Hotels
Recommended
for Everyoneby A verified traveler from Vancouver, Canada
Nice hotel , Close to the best swim beach, Natsepa
Posted 22 Aug 2018 on CheapTicketsThe staffs are amazingly friendly and accommodating.
The pool is so clean and big enough to swim laps. The view from our room is spectacular. The food at the resort, Moluccas, is good too.
One slight constructive criticism:
put more effort / staff to clean the beach shore in front of your property. It is full of human debris, especially plastics and straws.
It only took me about 30 min to comb and pick up the trash.
Allocate a staff to pick it up every few hrs.
I know it is not your fault as the wave carried those trash to the shore, but it is really good for PR to see that the management care for the environment.
