Ratings based on 95 Verified Reviews
4.1 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Not very good
Posted 25 May 2024 on HotelsWhen we arrived we were asked to pay again even though we had paid in advance. I had to prove that I had paid in advance. When the man gave us our key to the room he just told us what room number with no directions. We walked around the hotel looking for our room for 15 mins before going to ask where it was and even then he just pointed in a direction and left us to find it ourselves. The bathroom door handle was falling off, the bed was not made so we had to locate the sheets and pillows and make it ourselves. When we checked out there weee different people behind the counter who then tried to charge us again for the room. I again had to prove I had paid in full. We would not stay here again and wouldn’t recommend this hotel at all. We were glad it was just one night.
by A verified traveler
Posted 3 Apr 2024
by A verified traveler
Posted 25 Mar 2023
Loved our stay and would like to visit again
Comment from Hotel Management
3 May 2023 by Ouril Pontao, Hotel Management
Da equipe Ouril Pontao, foi um enorme prazer poder servi-los, e ficamos muito contentes em saber que gostaram da estadia. Teremos imenso gosto em poder voltar a tê-los aqui connosco.Agradecimentos, de toda equipe Ouril Pontao.
by A verified traveler
Posted 13 Mar 2023
All the staff here are very pleasant and smiling. Hotel is very clean. Good breakfast.
Comment from Hotel Management
3 May 2023 by Ouril Pontao, Hotel Management
É uma enorme satisfação para a nossa equipe saber que gostaram da estadia no Ouril Pontao. A nossa objetivo é melhorar para poder servir melhor a cada dia.Agradecimentos, de toda nossa equipe.
by A verified traveler
Posted 18 Nov 2022
Breakfast very good, choice of fruit, cooked eggs,always scrambled available and omelette or fried cooked to order. Choice of bread. Pancakes available. Room on ground floor had wifi with pool view. Limited sockets.
by A verified traveler from nice access to beach
Noisy room, without any hot water for a week
Posted 16 Jan 2019 on HotelsFirstly let me say that the cleaning and catering staff were great. Breakfast good and bed comfortable, unfortunately that's where it all ends. We paid extra for a superior room, although I'm not sure what that was for as the room didn't look the same or have any advantages. After repeatedly asking to change our room due to the noise (single glazed windows opposite a busy road and a nightclub) we were told there were no free rooms even though I saw several people vacate on many occasions. Apart from a TV with no signal, no In Room WiFi, terrible WiFi in lobby, a door opening straight out of the side of the building with a 6 foot drop (dangerous for children), the worst part was having no hot water for the entire stay. I can personally handle most problems but having no hot water on a winter holiday is a deal breaker I'm afraid, the excuse for this was that the hotel was full and people were showering at the same time (well its the hotels duty to ensure a full hotel is capable of dealing with the load) . So in conclusion I'd avoid as im sure there are better places for the price.
by A verified traveler
Posted 7 Dec 2018
Recommended
for Everyoneby A verified traveler
Round the corner from Santa Maria
Posted 14 Apr 2018Hotel staff are superb, paid for a deluxe room but I'm not sure what was deluxe about it as we had 2 joined single beds plus plenty of mould near bedside cabinet. Breakfast was more than enough for those not fussy like us.
by Ian
Posted 28 Jul 2017 on Hotels
Excellent hotel, excellent breakfast choice.
Comment from Hotel Management
12 Aug 2017
Dear Customer
Thank you very much for your coments, is a valuable contribution to a better performance of our hotel.
Best Regards
Odjo D'Água Hotel
Recommended
for Everyoneby A verified traveler
Posted 25 May 2017
There is no staff to help with baggages to go upstair.
Comment from Hotel Management
16 Jun 2017 by Nérita Almeida, Hotel Management
Dear Customer
Thank you very much for your comment. It is a valuable contribution to a better service.
Best regards
