Ratings based on 63 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
by A verified traveler
Posted 28 Jan 2024
Friendly, caring, clean and great price value.
by A verified traveler
A recommander pour un séjour à Santa Maria
Posted 4 Oct 2023 on HotelsHôtel propre, équipements en bon état, les chambres sont spacieuses (coin salon, balcon donnant sur la piscine). La piscine est très agréable. Petit déjeuner très correct. Le personnel est aux petits soins. Le quartier est calme, en retrait de la zone touristique mais en 5 minutes vous êtes sur la grande rue piétonne et ses multiples bars, restos et magasins.
by A verified traveler
Posted 9 Sep 2023 on Hotels
by A verified traveler
Posted 9 Feb 2023 on Hotels
by A verified traveler
Good location great value nice people
Posted 30 Nov 2022 on HotelsOrganised an airport transfer but no one came to collect, luckily there was a night guard who could still check us in and we did get a free upgrade. Also extending the stay was very easy. Location is good very near the beach and room condition was great also. Would recommend
Comment from Hotel Management
5 Dec 2022 by Elso Lopes , Hotel Management
Ola, caro cliente.colocaste anónimo nao temos como saber, mas mesmo assim.O Hotel da Luz agradece a sua escolha. Foi um prazer tê-lo como cliente. Esperamos continuar a ser alvos da sua preferência e gostaríamos de o acolher muito em breve.Atenciosamente
by A verified traveler
Posted 22 May 2022
Service friendly environment
by A verified traveler
Good hotel but lacking in some areas
Posted 7 May 2022 on HotelsNice enough hotel just a short walk to the centre of the town.
First night there was a loud buzzing from electricity box that kept me up all night. That was sorted the next day.
I had 2 VIP Gold offers on my account. They failed to provide either of them. Didn’t receive a bottle of sparkling wine on checkin. Indeed they charged me €2 for a bottle of water.
I was also entitled to free late checkout. They refused unless I paid €25 (so there was obviously availability).
The shower seems to run out of hot water by 9am. So I couldn’t shower before checking out.
It’s ok for the price, but might be worth ignoring any Gold benefits offered (you won’t get them) and paying a bit more to stay somewhere else.
Comment from Hotel Management
9 May 2022 by Evan, Hotel Management
Good Morning
Dear Evan
Hotel da Luz thanks you for your choice.
It was a pleasure having you as a customer.
We apologize for the inconvenience.
About the noise in the room at your first night, we were not aware, but soon after your reported it to our reception it was resolved immediately.
About the VIP treatment, we always make the point of making this improvement, in our restaurant, we offer bottles of champagne for our VIP customers, maybe it was a lack of communication between both parties.
Bottles of water are not included in the booking, therefore this is at an extra cost.
Check out, however this is specified at the time of booking,
We really could be a little more flexible in this case, since it wouldn't be too late.
We hope to continue to be your preferred target and we Would like to welcome you very soon.
Yours sincerely
DaLuz Team.
by A verified traveler from Newbury Park
Posted 7 Apr 2022
Great and modern little hotel. Centrally located and within a short walk from most restaurants, beach, bars, and main street
Comment from Hotel Management
9 May 2022 by Nicolai, Hotel Management
183 / 5 000
Resultados da tradução
Hotel da Luz thanks you for your choice.
It was a pleasure having you as a customer.
We hope to continue to be your preferred target and we would like to welcome you very soon.
Yours sincerely
by A verified traveler
Posted 24 Jan 2022 on Hotels
Comment from Hotel Management
26 Jan 2022 by Dear John-Paul, Hotel Management
Dear customer, Thank you so much for sharing your feedback with us. Best regards from the HDL team :)
