Ratings based on 79 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Sep 2024
Advertised as a comfort room with bath/shower room, well yes it had a bedroom and a shower, unfortunately this is a prime example of “style over substance”, it’s not finished to a good standard, from untrained wooded sections on the shower room door, to a sink that has obviously been badly hung, large unhygienic gaps in the sealant, a loose floorboard at the foot of the bed, so you catch your foot in it in the night if you go to the toilet, the bed is anything but comfort, very high in the centre, makes you roll towards the edge, finally I wish we had not bother with breakfast @12€ per person, fruit bruised and battered, weakest coffee I have ever had, and staff constantly checking their mobile, as we had already had communication problems we decided to continue our trip rather than wait for someone to complain to. I almost forgot the most annoying bit, fire alarm sounded at 5.30 pm went on for 15 minutes, no sign of the “guardian”, when it stopped we eventually returned to our room, never did hear if it was safe, no communication at all.
Comment from Hotel Management
9 Sep 2024 by MZ, Hotel Management
Dear Nigel, We are sorry you found your stay disappointing. We have taken on board your comments .Best regards
by A verified traveler
Posted 1 Apr 2024 on Hotels
Comment from Hotel Management
3 Apr 2024 by mz, Hotel Management
Thank you!
by A verified traveler
Posted 20 Sep 2023 on Hotels
Comment from Hotel Management
21 Sep 2023 by mzm, Hotel Management
MERCI !!Bien à vous
by A verified traveler
Posted 14 Jun 2023
This is a former abbey partially converted to a hotel . There is an awesome cathedral on the property and the most unique musical carousel that allows you to play instruments as it turns. We had rooms with showers although there are also less expensive rooms with showers down the hall. The main commercial street with restaurants etc is a 10 minute walk. Free parking; no TVs. Extremely restful and charming.
Comment from Hotel Management
15 Jun 2023 by mzm, Hotel Management
Thank you, glad you enjoyed it !
by A verified traveler
Posted 22 Aug 2022 on Hotels
Comment from Hotel Management
5 Sep 2022 by MZM, Hotel Management
BonjourMerci pour votre retour. Nous sommes ravis que cette expérience vous ait plu et espérons vous revoir prochainement.
by A verified traveler
Totally unique experience, but not in a heatwave
Posted 16 Jul 2022 on HotelsThis is a property unlike any I have ever stayed in before. The abbey is almost 1000 years old and is filled with music. Musicians are hosted there and practice all day long amidst a calm and shady courtyard. An amazing restaurant sits just outside the abbey doors. This would be absolutely divine in the autumn or spring.
It was not divine during a summer heatwave. The day we arrived, the temperature in Saintes passed 40 degrees C (104 F). The abbey does not have AC (understandable) and did not provide fans (less understandable). We had the one room with a private bath, but this was humid and the shower stall was very small--which made it difficult for tall people to use. It was also still above 30C when we tried to sleep for the night. We could not leave the window open very widely because of mosquitos. So we did not sleep well.
The staff was lovely, though the nature of the property means that the reception is staffed for only a few hours a day. The breakfast was also good and filling.
Overall, this is a wonderful property for Classical Music lovers during certain times of the year. I would avoid it during the summer, unless the staff is able to provide strong fans or some other cooling for rooms.
Comment from Hotel Management
20 Jul 2022 by MMP, Hotel Management
Thank you, we have taken note of your comments.
This extraordianry heatwave is exceptional, usually the thick stone walls keep the rooms at a more reasonable temperature.
by A verified traveler
Posted 10 Jul 2022 on Hotels
Comment from Hotel Management
20 Jul 2022 by MMP, Hotel Management
Thank you
by A verified traveler
Posted 30 Apr 2022 on Hotels
by A verified traveler
Posted 13 Sep 2021
by A verified traveler
Posted 4 Sep 2019
Comment from Hotel Management
6 Sep 2019 by MP, Hotel Management
Merci pour votre retour
