6/10 Okay
Claudio
Jan 4, 2018
Disliked: Property conditions & facilities
“Package” holiday feel - we left after one night
Although the “premium” suite was clean and could technically house 4-6 adults or teen aged children, it was not worth anywhere near the “rack rate” price we had to pay of >€450/night. Ultimately this felt very much like a discount “package holiday” hotel and as such no room, no matter how many beds, justifies that price.
Service wise, our experience was mixed.
Upon arrival the entire resort was without water (although we were told most of Martinique suffered from this problem, and as such, this was not the hotel’s own fault). In general, much of the staff seemed overworked and tired as a result.
Our (out of hours) check-in experience was good, thanks to the very friendly night manager and barman who comped us two free glasses of wine (I suppose to make up for the lack of running water). Staff at breakfast were unfortunately less welcoming.
The family suite itself was clean, albeit felt somewhat “clinical” in terms of its bare neon lighting and likely non-cotton sheets. The rest of the resort felt somewhat tired and requires updating in places. The breakfast offering (at €50 for 2 adults 1 child) was extremely disappointing, especially due to the orange “drink” (not juice), polyester plastic plates, plastic forks/knives, and brackish filter coffee (none of the commercial coffee machines were in operation). It’s not clear whether these plastic place settings were used due to the water stoppage/shortage?
We chose to leave after 1 night.
Claudio
Stayed 1 night in Jan 2018
