Ratings based on 2,249 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Very nice place, good staff, nice room
Comment from Hotel Management
21 Nov 2024 by Assani Sess (Front-Desk Assistant Manager), Hotel Management
Dear Mr. Nazim,Thank you so much for your positive feedback! We are delighted that you enjoyed your stay, our staff and our rooms. We look forward to welcoming you back very soon.Sincerely,
by A verified traveler
Posted 20 Nov 2024
Great customer service!! Everyone was kind and courteous. Thank you
Comment from Hotel Management
20 Nov 2024 by Gaëlle R. - Front desk Manager, Hotel Management
Hello Gerry,We are so glad that you enjoyed your stay!Our team will be very happy to know that you enjoyed their service!We hope to see you again soon!Sincerely,
by A verified traveler
Posted 17 Nov 2024
Not your fault, but the road construction was inconvenient.
Comment from Hotel Management
20 Nov 2024 by Gaëlle R. - Front desk Manager, Hotel Management
Hello Anthony,We are glad that you enjoyed your stay overall!We are sorry about the inconvenience of the city road constructions. We are aware of the difficulties that it causes. Unfortunately, as you mentioned, there is nothing we can do but make sure that our guests have a great experience in our hotel, if not on the roads outfront!Sincerely,
by A verified traveler
Posted 17 Nov 2024
Good location
Comment from Hotel Management
20 Nov 2024 by Gaëlle R. - Front desk Manager, Hotel Management
Hello Heather,We are so glad that you enjoyed your stay! We hope to see you again soon!Sincerely,
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Antoine . M, Hotel Management
Bonjour,Merci d’avoir séjourné à l'hôtel Plaza Québec et d’avoir pris un moment pour évaluer votre séjour.Nous espérons vous accueillir à nouveau.Bonne journée!
by A verified traveler
Posted 14 Nov 2024
n/a
Comment from Hotel Management
17 Nov 2024 by Antoine . M, Hotel Management
Bonjour,Merci d’avoir séjourné à l'hôtel Plaza Québec et d’avoir pris un moment pour évaluer votre séjour.Nous espérons vous accueillir à nouveau.Bonne journée!
by A verified traveler
Posted 11 Nov 2024
Pretty nice and unique place
Comment from Hotel Management
12 Nov 2024 by Assani Sess (Front-Desk Assistant Manager), Hotel Management
Dear Mr. Ahmed,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and found our place unique. We hope to welcome you back soon for another great experience!Best regards,
by A verified traveler
Posted 11 Nov 2024
Beautiful pool and garden but very very noisy hotel. I have never seen this before. I wanted to relax as it was a mini vacation but unable to do so. It was a Saturday so I guess this is a party hotel. I should have looked at the reviews more. Very LOUD country/rock singer Saturday night from 6 to 10 pm. He was not my style and I decided to watch tv but unable to go up higher than 21 as they blocked the volume which was pretty funny as I could only hear the singer and the the loud people. We had a balcony ontop of a balcony and a group of 30 year olds decided to put all their tables and chairs right by our balcony since they had rooms with no pool view and have their loud party right outside our balcony. They even had the audacity to take one of our chairs from our balcony for their use. They were very loud and drinking.Thank goodness that the security guard told everyone to leave and locked the balcony door at 10 pm when the singer and pool closed. However the Jaro hotels are catered to families who want to party and they let their kids run and scream in the hallways.at night. Not very pleasant if you want to sleep or relax. It is beautiful but I don't know if we can go back if it is like this all the time. There was a wedding too and even though it was in the basement you could hear the music. They should really soundproof this hotel. Not everyone is looking to party.until late at night.Pool is very nice temperature and we went swimming twice. So jjust bring your earplugs!
Comment from Hotel Management
11 Nov 2024 by Assani Sess (Front-Desk Assistant Manager), Hotel Management
Dear Mrs. Katherine,Thank you for sharing your feedback. We're glad to hear you enjoyed the pool and garden, as well as the temperature of the water. However, we sincerely apologize for the noise disruptions you experienced during your stay. We understand how important a peaceful and relaxing environment is, especially during a mini vacation.We will take your comments seriously and explore ways to better manage noise levels, especially during events like live music, weddings, and parties. We certainly do not want our guests to feel disturbed by loud noises or by other guests' behavior. Regarding the issue with the chairs, we regret that this happened and will address it with our team to ensure better management of common spaces.We truly appreciate your feedback and will strive to improve the experience for all of our guests. We hope to have the opportunity to welcome you back, and if you decide to return, we’ll do our best to provide a quieter and more relaxing atmosphere for your stay.Sincerely,
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Assani Sess (Directeur Adjoint de la Réception), Hotel Management
Cher Monsieur Justin,Merci beaucoup pour votre évaluation positive ! Nous sommes enchantés d'apprendre que votre séjour a été à la hauteur de vos attentes. Nous espérons vous revoir bientôt dans la belle région de Québec.Sincèrement,
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Antoine . M, Hotel Management
Dear Samuel, Thank you for taking the time to complete our survey following your recent stay at Hotel Plaza Québec. We always welcome feedback from our guests.We were delighted to welcome you and we are pleased to see from your feedback that you enjoyed your stay.Please do not hesitate to call on us during your next visit so that we can make it even more enjoyable and meet your expectations. Our staff is available at all times to meet your needs with the greatest of enthusiasm.We look forward to welcoming you again the next time you visit Quebec City!Best regards,Antoine MassonSupervisor at hotel PLAZA Québec
