Ratings based on 969 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jan 2025
I had to switch rooms 3 times. Room 1, TV and phone would not work. Room 2, Bed Bugs. Had one crawl on me, and that when I flipped the mattress, found more. Room 3, TV and phone would not work. Room 4, was the better out of the 4; however, I had to fix the TV several times.
Had to walk to guest services every time I needed assistance because the in-room phones did not work. Also, had to get the keys re-keyed throughout my stay because they would disconnect from the room.
The breakfast was horrible. Food was either rancid or stale. Every room looked like it had not been cleaned in months.
The did not comp anything. I’m was pissed off to say the least.
Comment from Hotel Management
9 Jan 2025 by General Manager, Hotel Management
Dear Heidi,Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience did not meet expectations, and we sincerely apologize for any inconveniences you encountered. Please know that we are committed to addressing the issues with our accommodations promptly and will also share your comments with our breakfast team to explore areas for improvement. We appreciate your review, and we hope you will give us another opportunity to welcome you back and provide a much-improved experience.
by A verified traveler from Jacksonville
Posted 4 Jan 2025
TV did not work
Comment from Hotel Management
7 Jan 2025 by General Manager, Hotel Management
Dear Junior,Thank you for bringing this to our attention. We're sorry to hear the TV wasn't working during your stay. Please know our team is looking into this issue to make sure everything is in top working condition for our future guests. Thank you again and we look forward to seeing you in the future.
by A verified traveler
Posted 4 Jan 2025
by A verified traveler
Posted 4 Jan 2025
by A verified traveler from Gloucester
Posted 2 Jan 2025
OK for a night!
Comment from Hotel Management
5 Jan 2025 by General Manager, Hotel Management
Dear Gary,Thank you for sharing your feedback! We're glad you had a comfortable night's stay. If there's anything we can improve or if you have any special requests for your next visit, feel free to let us know. We hope to welcome you back soon!
by A verified traveler
Posted 2 Jan 2025
Good service and facility.
Comment from Hotel Management
5 Jan 2025 by General Manager, Hotel Management
Dear Srinivas,Thank you for sharing your thoughts about your stay at Comfort Inn New Orleans Airport! We're grateful to know that you appreciated the care and attention provided by our team, along with the amenities we offer. We work hard to ensure each guest has a smooth and comfortable experience. We hope to welcome you back whenever your travels bring you to the area!
by A verified traveler
Posted 2 Jan 2025
T.V. DIDN'T WORK IN FIRST ROOM THEN THE NEXT ROOM DIDN'T LOOK LIKE IT HAS BEEN CLEANED ON THE LOUNGE CHAIR AND OVER THE A/C UNIT LOOK LIKE THE SHEET ROCK WAS COMING OFF THE WALL. FOR THE PRICE OF 175.00 I WASN'T SATISFIED.
Comment from Hotel Management
5 Jan 2025 by General Manager, Hotel Management
Dear Reginald,Thank you for taking a moment to share your feedback. We are disappointed you had concerns during your visit. Our team will review your comments to identify any deficiencies and work to correct the issues as quickly as possible. It was a pleasure having you join us, and should your travels bring you back to the area, we hope you will consider returning.
by A verified traveler
Posted 30 Dec 2024
Terrible service, unclean rooms, rooms were not vacuumed, we changed rooms two times to find a room where it was suitable to stay the night. Overall a very dingy and unmaintained facility. I do not recommend staying at this hotel.
Comment from Hotel Management
31 Dec 2024 by General Manager, Hotel Management
Dear Advait,Thank you for your feedback. It’s concerning to hear that your experience did not meet your expectations. The issues you mentioned will be reviewed with the team to ensure improvements are made. Your comments are appreciated, and we hope to have the opportunity to restore your confidence in the future.
by A verified traveler from Collins
Posted 30 Dec 2024
by A verified traveler
Posted 30 Dec 2024
