Ratings based on 75 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Disappointed
Posted 5 Dec 2022 on HotelsWe have been quite disappointed with the place. However it seems to be more of hotels.com mistake.
The place was advertised as pet friendly with wifi etc… and for the price we paid we would expect some kind of comfort.
Apparently the property does not accept pets so they put us in an annexe outside of the property (just next door). The heating was electric but the house not ring well isolated with very cold floor it was quite freezing. After one shower there was no hot water left for my partner.
I had to use towels to put on the floor as it was not possible to walk barefoot. Too cold.
The owner lend us a kettle but there was no mug and no tea/coffee available. No wifi.
It was pretty basic and not what we would expect for 75€.
Also we were asked to pay at the arrival when it should be when leaving in the morning.
The breakfast was fine. But we had an argument initially with the owners because we made a reclamation. No refund was agreed from them. We got one from hotels.com.
So it’s been a series of misunderstandings mainly due to some mistakes in the advertising.
Comment from Hotel Management
6 Dec 2022 by Renata, Hotel Management
Good morningIt is appropriate in answering the notes to make a small history of what happened.She showed up with a cat in tow, booked the cheapest room in the chalet we assigned the apartment, always in the chalet, (bedroom, living room and bathroom) that we dedicate to those traveling with an animal because it allows you to accommodateit in the living room.No price difference was requested.In the morning I found the refund request, reason: the property does not accept pets, although dogs and cats are allowed in the property, there is no hot water and there is no wifi.When you came to have breakfast I asked the reason for this behavior, perhaps you did not think that I had already received the request, after a few jokes it was concluded that it had all been a misunderstanding andthe accident was mentioned, so I thought.Now instead I receive a bad review justified with mismatched statements, in fact the chalet had been chosen by you, the hot water was there because you used it all as you claim, you were assigned an apartment to be able to take the cat with you as you did, the amount of water available has always been sufficient for both rooms in all the years since the opening of the plant. The advance payment is required by the agreements provided with Expedia, perhaps he preferred the refund but since the cat had been accepted, indeed there had been assigned an apartment instead of a room, the hot water was in large quantities, the WI FI had not been asked, the refund is not due and that's it. In conclusion I would like you to realize the quality of the service given, including a super breakfast and an apartment instead of a room and why we have excellent reviews from customers.Greetings
by A verified traveler
Pleasant stay.
Posted 18 Aug 2018 on HotelsAn agreeable one night stopover in a room in a little house in the grounds rather than the main house. Room OK if rather small. Excellent breakfast and lovely host. Nice setting with transport cafe only half a mile away serving good food.
Comment from Hotel Management
22 Aug 2018 by Renata, Hotel Management
Thanks for your review.
Good-bye!
Cordialement.
by A verified traveler
Lovely B&B
Posted 6 Aug 2018 on HotelsWe stayed in the annex which was very comfortable, it does have 2 rooms and our only complaint would be that the other couple were quite noisy until 12pm. Lovely breakfast and great hosts. Very scenic area and would recommend the hotel.
Comment from Hotel Management
10 Aug 2018 by Anna, Hotel Management
Merci, à bien tot.
Anna
by A verified traveler
Posted 6 Aug 2018 on Hotels
Comment from Hotel Management
10 Aug 2018 by Anna, Hotel Management
Merci, à bien tot.
Anna
by A verified traveler
Nice stay
Posted 24 Jul 2018 on HotelsLovely area with beautiful surroundings. The room (in the chalet) was very clean. The rooms in the house are nicer than in the chalet. Breakfast was just adequate.
Comment from Hotel Management
1 Aug 2018 by Anna, Hotel Management
Thanks.
Good-bye.
Anna
by spence
Lovely B&B. So much better than a chain stopover.
Posted 23 Jul 2017 on HotelsFound the B&B without a problem , its jut 5 minutes from motorway. Signposted when 500m from turnoff.
Met by Anna on arrival , filled out registration and shown to our very spacious bedroom which is just as shown in the pictures. We arrived at 9pm in June ,the local restaurants close at 9pm. We had a choice of takeaway pizza or mcdonalds. Not the hosts fault but something to be aware of.
Slept extremely well and breakfast was at agreed time of 8am. Freshly baked bread and croissants with a fair choice of spreads , cheese and meats.
Will definitely book again on our yearly trip to and from Spain.
Comment from Hotel Management
26 Aug 2017
Grazie del vostro commento, vi attendo con piacere quando riterrete opportuno ripassare da noi.
Cordialità.
Anna
by Alan from Finland
Making you feel at home
Posted 16 Jun 2016 on HotelsA lovely reception from a lovely hostess. The room was carefully and beautifully decorated with atenting to detail. Very comfortable bed.
Recommended
for Everyoneby A verified traveler from Australia
A very good hotel
Posted 22 Sep 2015
Pros: Almost everything
Cons: The wifi. I would also ensure that the restaurant is open every night as when you are travelling it is sometimes difficult arrive on certain nights.
Location: It was around a 30 min walk to the centre of the village which is quite flat and easy.
The room was enormous and we had a garden overlooking the Lot River. Everything was provided. However the wifi was not very good and the staff even lent us their computer but the wifi still faded a lot of the time. The restaurant was closed which was a little disappointing as we really wanted to go but we were advised in advance. All in all I would recommend this hotel for a stop over.
by steven from droitwich
charming and very special
Posted 12 Sep 2015 on HotelsWill return here some day. Not only very comfortable, but an exceptionally high level of decor which blended antiquity and modernity in a very tasteful manner. The remarkable breakfast provided by the delightful Anna was presented with some panache and a deserved level of pride. Allow time to find the location, especially if arriving in the dark!
by Ian from Newbury
One night stop over
Posted 6 Sep 2015 on HotelsOne night stop on the way back home, great rural location, very friendly and welcoming hosts. We stayed in the chalet away from the main house, which was great. Breakfast at the main house was a perfect start to the day - I've never had Tiramisu for breakfast before! Overall, very good, and I'm sure we would return if travelling that way again.
