Ratings based on 977 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Management, Hotel Management
Dear Elizabeth, we appreciate that you shared your feedback with us. It's wonderful to know that you enjoyed your stay at our hotel. We hope to see you again in future travels to the area.
by A verified traveler from Tampa
Posted 27 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Management, Hotel Management
Dear Maricelli, thank you for sharing your feedback with us. We are excited to hear that you enjoyed your recent stay at our hotel, and we hope to see you again soon.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Management, Hotel Management
Dear Kelly, Thank you for sharing about your good experience at our hotel. We are delighted to hear that you enjoyed your recent stay at our hotel. We hope to welcome you again in future travels to the area.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Front Office Supervisor, Hotel Management
Dear Valued Guest, Thank you for providing us with your feedback. We are happy to hear that you enjoyed your stay with us, and we hope to welcome you again in future travels to the area.
by A verified traveler
Posted 28 Oct 2024
Need soap dish or small shelf in shower.
Comment from Hotel Management
31 Oct 2024 by Front Office Supervisor, Hotel Management
Dear Charles, Thank you for providing us a 10 out of 10 review. We are delighted to see that you enjoyed your recent stay with us. I will share your feedback of including dish soap and a small shelf in the shower to our leadership team. We hope to welcome you again in future travels to the area.
by A verified traveler
Posted 27 Oct 2024
Everything was acceptability acceptable
Comment from Hotel Management
31 Oct 2024 by Management, Hotel Management
Dear Thomas, Thank you for sharing about your good experience during your stay at our hotel. It's amazing to see that the guests are enjoying the amenities and are happy with the service. I hope to welcome you again in future travels to the area.
by A verified traveler
Posted 25 Oct 2024
The fact that they no longer clean room daily was a surprise we have been staying here for a couple years and was excellent has fallen behind
Comment from Hotel Management
31 Oct 2024 by Management, Hotel Management
I want to sincerely apologize for not informing you about our housekeeping policy at check-in. We understand how important a clean and comfortable space is. Please note that housekeeping services are available upon request, and we can schedule this service at check-in or throughout your stay. We appreciate your feedback and are committed to improving our service. We hope that you give us another opportunity to provide you the best cleaning service and we truly value your loyalty over the years.
by A verified traveler
Posted 25 Oct 2024
Some people are rude, others where very nice
Comment from Hotel Management
25 Oct 2024 by Front Office Supervisor, Hotel Management
Dear Oscar, Thank you for sharing your experience with us. We apologize for the inconsistency in service you encountered during your stay. We strive to create a welcoming environment for all our guests, and your feedback will help us improve. We appreciate your understanding and hope to provide a more positive experience on your next visit.
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Front Office Supervisor, Hotel Management
Dear Brian, Thank you for providing us a 5 out of 5 review. It's great to see that you enjoyed your recent stay with us. We hope to welcome you again in future travels to the area.
by A verified traveler
Posted 19 Oct 2024
The concierge staff was incredibly rude and dismissive.
Comment from Hotel Management
19 Oct 2024 by Front Office Supervisor, Hotel Management
Dear Hayden,Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience of the staff being rude is an isolated incident. I hope you choose to stay with us again, whenever your travels bring you back to the area.
