Ratings based on 982 Verified Reviews
4.2 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
I loved the room. My only suggestion would be to add more quality food for breakfast. Fresh fruit and cereals need to be upgraded—bran flakes, whole grain bagels, and more natural foods.
Comment from Hotel Management
26 Nov 2024 by Cody - Guest Service Agent, Hotel Management
Thank you for your kind words and valuable feedback! We're so glad you loved the room. We appreciate your suggestion regarding breakfast and will certainly take it into consideration as we continue to improve our offerings. We look forward to welcoming you back soon for another great stay!
by A verified traveler
Posted 25 Nov 2024
By far my favourite hotel to stay in when travelling with children
The front desk staff is wonderful and always make sure my stay is a great one!
Comment from Hotel Management
26 Nov 2024 by Cody - Guest Service Agent, Hotel Management
Thank you for the wonderful review! We're so happy to be your go-to hotel when traveling with children. It’s great to hear that our front desk team has made such a positive impact on your stay. We can’t wait to welcome you and your family back for another amazing experience!
by A verified traveler
Posted 25 Nov 2024
Area was clean, a bit noisy in the evening with kids coming back from the pool. TV problems particularly with worn out hand control, first I could get it to turn on, and the up channel selector never did work.
Comment from Hotel Management
25 Nov 2024 by George - Operations manager, Hotel Management
Thank you for choosing us Michael. We are sorry you had issues with your remote. We hope the team brought a new one up immediately. Thank you for letting us know about this. Happy Travels
by A verified traveler
Posted 25 Nov 2024
Had to turn off AC because it was so loud.
Comment from Hotel Management
25 Nov 2024 by George - Operations manager, Hotel Management
Hello James. I am apologize for the noisy AC. Each room has their own AC and we expect noise but it should not disturb you too much. We will have a look to fix or replace it today. Happy Travels
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by George - Operations manager, Hotel Management
Thank you for staying with us. We are so happy you enjoyed your stay. Happy Travels
by A verified traveler
Posted 24 Nov 2024
The room was nice the bed is comfy but you need more pillows because they are way to soft…it would have been nice to have more then 1 chair in the room…a major problem for me was the noise! I could hear everything the person in the next room was saying and doing!
The staff was great very professional and friendly…the breakfast was perfect!
Comment from Hotel Management
25 Nov 2024 by George - Operations manager, Hotel Management
Thank you for the feedback Athenia. We are sorry you had a concern. We have various pillows at the hotel just let us know which one you prefer. There is only one chair in the room but we can add one for you anytime. We are so happy you enjoyed our breakfast. Hope your journey home was easy. Happy Travels
by A verified traveler
Posted 24 Nov 2024
Signing in excellent friendly and efficient staff
Comment from Hotel Management
25 Nov 2024 by George - Operations manager, Hotel Management
What a wonderful comment. You have made our day and our team will be delighted to read your comments. Happy Travels
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
25 Nov 2024 by George - Operations manager, Hotel Management
Thank you for choosing us Alisha. We hope to see you again. Happy Travels
by A verified traveler
Posted 20 Nov 2024
Stayed in a smoke free room but some was smoking pot very close to my room
Comment from Hotel Management
21 Nov 2024 by Cody - Guest Service Agent, Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced due to smoke near your room. We take our smoke-free policy very seriously and are committed to providing a comfortable environment for all our guests. Rest assured, we will look into this matter and take appropriate action to ensure this doesn't happen again. We hope to welcome you back for a more pleasant stay in the future.
by A verified traveler
Posted 20 Nov 2024
Great hotel option when staying in Saint John
Comment from Hotel Management
21 Nov 2024 by Cody - Guest Service Agent, Hotel Management
Thank you for your kind words! We're thrilled to hear that you had a great experience at our hotel. We're proud to be a top choice for travellers in Saint John and look forward to welcoming you back on your next visit. Safe travels!
