Ratings based on 714 Verified Reviews

3.4 out of 5
63% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted 10 Sep 2024
We put up with cold water showers, after complaining it was fixed. The wc/shower closet is for young skinnies ... it was difficult for older canadian of a girth plus. Cold buffet breakfast was typically french ... quite good.
Comment from Hotel Management
15 Sep 2024 by Sarah, Hotel Management
Dear ROGER,Thank you for taking the time to share your experience with us. We’re pleased to hear that you enjoyed our French-style breakfast buffet.We sincerely apologize for the inconvenience caused by the cold water, and we're glad that the issue was resolved promptly after you reported it. Regarding the size of the bathroom, we understand that it may have been a bit challenging, and we appreciate your feedback. We are continuously working to improve the comfort of our rooms to meet the expectations of all our guests.We hope to have the pleasure of welcoming you again in the future.Kind regards,
4 out of 5
by A verified traveler

Posted 11 Oct 2023
Good
Comment from Hotel Management
26 Nov 2023 by L'équipe du Première Classe Montpellier Ouest, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
3 out of 5
by A verified traveler

Posted 4 Oct 2023
It was a basic room as expected . The bed was very comfortable. There was a small gap in the door that allowed biting insects in there was marks on the wall where people previous squashed them . I got 2 bites . Transport is excellent a tram stop very close . I had breakfast very standard continental no hot food toaster was broken
Comment from Hotel Management
26 Nov 2023 by L'équipe du Première Classe Montpellier Ouest, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
1 out of 5
by A verified traveler

Posted 29 May 2023 on Hotels
Comment from Hotel Management
5 Jun 2023 by SARAH, Hotel Management
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.
5 out of 5
by A verified traveler

Posted 6 Nov 2022
Good quality for the price.
Comment from Hotel Management
7 Nov 2022 by victor, Hotel Management
Bonjour, Merci beaucoup monsieur pour cette note très appréciable concernant vote séjour, nous espérons vous revoir lors de votre prochain passage dans la région Très cordialement
4 out of 5
by A verified traveler

Posted 5 Jun 2022 on Hotels
Comment from Hotel Management
8 Jun 2022 by Emmanuelle, Hotel Management
Monsieur, Nous vous remercions pour la note que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées.
5 out of 5
by A verified traveler

Exceeded my expectations

Posted 15 Jan 2022 on Hotels
Overall good stay. The bed was clean and comfortable, so it was worth it. And reception and maid were very polite and helpful. Exceeded my expectations.
Comment from Hotel Management
17 Jan 2022 by Emmanuelle, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
5 out of 5
by A verified traveler

Posted 5 Sep 2020 on Hotels
Staff pleasant and helpful. Breakfast continental style good for price paid. Would stay there again and recommend to others. Great place to stay on way travelling to the UK.
Comment from Hotel Management
8 Sep 2020 by Emmanuelle, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
4 out of 5
by A verified traveler

value for money

Posted 31 Aug 2019 on Hotels
great hotel good price
Comment from Hotel Management
1 Nov 2019 by VIKTOR, Hotel Management
Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.
2 out of 5
by A verified traveler

Posted 29 Aug 2019
I like only the bed But the room was not clean at all
Comment from Hotel Management
25 Nov 2019 by Emmanuelle, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
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