Ratings based on 199 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Small room but cozy. That's all we needed. Good breakfast at low price. Friendly staff.
Comment from Hotel Management
22 Jun 2024 by La réception, Hotel Management
Madame,C’est avec une attention particulière que nous avons pris connaissance de vos commentaires, suite de votre séjour. Nous vous présentons nos excuses pour l’inconvénient rencontré. Nous sommes soucieux d’offrir des services de qualité à nos clients.Espérant pouvoir regagner votre confiance.Cordialement,La réception
by A verified traveler
Posted 8 Oct 2023
Comment from Hotel Management
23 Nov 2023 by RAMI DIRECTEUR, Hotel Management
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.
by A verified traveler
Posted 31 Aug 2023
For a basic budget hotel this was like a private room in a youth hostel or one down from a Travelodge. The lines was clean as was the room but there was no comfort. The rooms felt claustrophobic and old and smelled of ingrained smoking. No one, however, was smoking in the property and for a cheap basic place to stay it was good value. There is no reception after 9pm but an auto check in machine which looked quite innovative. The bathroom was compact but served it’s purpose but was a bit smelly (pipes not us!)
Comment from Hotel Management
15 Sep 2023 by Rami Hotel Manager, Hotel Management
Mister Cerian, Thank you for sharing your feedback regarding your recent stay at our budget hotel. We appreciate your comments and would like to address some of your observations:We're glad to hear that you found the room and linens clean. However, we apologize if the room felt claustrophobic and had an old smell. We take your comments seriously and will work on improving the room conditions to provide a more comfortable and pleasant stay for our guests.Regarding the smell in the bathroom, we will investigate and address the issue promptly. Your comfort and satisfaction are important to us, and we want to ensure that all aspects of your stay meet your expectations.We're pleased to know that you found the property to be a good value for a basic budget option, and we appreciate your understanding regarding the lack of reception after 9 pm. The auto check-in machine is designed for convenience, and we're glad you found it innovative.Thank you again for your feedback, and we hope that you might consider staying with us again in the future, as we continuously strive to improve our facilities and services.Warm regards,
by A verified traveler
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Posted 14 Apr 2023 on HotelsUSB charger plugs in room didn’t work, shower broken, not enough stock to have an extra pillow.
Comment from Hotel Management
15 Sep 2023 by Rami Hotel Manager, Hotel Management
Dear guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. Your feedback is important to us, and we take your comments seriously.We regret that the USB charger plugs in your room were not working, and we will investigate and address this issue to ensure all amenities are in proper working order for our guests.Additionally, we apologize for the broken shower and the shortage of stock for an extra pillow. This is not up to our usual standards, and we will take immediate steps to rectify these issues and improve our service.Your comfort and satisfaction are our top priorities, and we hope you will consider giving us another opportunity to provide you with a better experience in the future.Thank you for bringing these concerns to our attention, and we appreciate your understanding.Sincerely,
by A verified traveler
Posted 5 Aug 2022
Small rooms.
Comment from Hotel Management
12 Dec 2022 by Rami, Hotel Management
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.
by A verified traveler
Good but spoilt with a lingering smell of smoking
Posted 16 Jun 2022 on HotelsThe hotel is not so close to the centre and public transport tends to take a long time. A taxi to the centre costs around 20 Euro. The hotel is in an overall quiet area with some nice walks closeby to enjoy nature. The room was modern and well designed with a lot of light. The private bathroom was a small cubicle but serves its purpose. The room was clean but it ought to have been a no smoking room and clearly there was a lingering smell of smoking. This was my main concern and my main disappointment.
Comment from Hotel Management
12 Dec 2022 by rami, Hotel Management
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.
by A verified traveler
Posted 6 Nov 2024
Zimmer ohne Kleiderschrank, nur ein Eisenstange als Garderobe. Bad ohne Duschwanne oder Duschvorhang. Nach der Dusche muss man durch das Duschwasser zur Toilette. Fenster in den finstersten Hinterhof. Nur Monteure als Gäste. Für eine Nacht ok, Personal ok
by A verified traveler
Posted 1 Nov 2024
Bon rapport qualité/prix
by A verified traveler
Posted 30 Oct 2024
L'une des réceptionniste, la blanche, n'est pas courtoise.
Comment from Hotel Management
31 Oct 2024 by Nolwenn, Hotel Management
Bonjour,J'aimerai bien comprendre ce qu'il c'est passer car vous êtes bien le premier à me faire ce retour là ! Ensuite en ce qui concerne le mot "la blanche", il y a d'autre terme pour me décrire.En vous souhaitant une bonne journée.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
1 Nov 2024 by RAMI DIRECTEUR, Hotel Management
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.
