Ratings based on 271 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Sep 2024
Nice hotel, modern and clean room, very comfortable bed. I was on the 5th floor and had a lovely view. Overall very good and super handy right next to the train station.
Comment from Hotel Management
25 Oct 2024 by Joséphine - Hotel Manager , Hotel Management
Dear Marie,Thank you for your kind review! We're thrilled to hear that you enjoyed your stay, appreciated the modern and clean room, and found the bed comfortable. It’s wonderful that you liked the view from the 5th floor, and we're glad our location next to the train station added to your convenience. We hope to welcome you back soon for another great experience!Best regards,
by A verified traveler
Posted 27 Nov 2023
by A verified traveler
Posted 28 Aug 2023 on Hotels
Comment from Hotel Management
12 Oct 2023 by Joséphine – Directrice de l’hôtel, Hotel Management
Bonjour Alida, un grand merci pour votre partage d'expérience. C'est grâce à des retours comme le vôtre que nos équipes ont toujours le sourire. Nous vous remercions pour votre confiance et espérons vous accueillir à nouveau très rapidement.
by A verified traveler
Posted 2 Jan 2023
Good service with responsive staff. It has sufficient amenities. However, they make a mistake when listing hotel's check-in and out times. Despite the fact that this is their mistake, they requested additional fee for an early check-in.
by A verified traveler
Posted 22 Oct 2022 on Hotels
Comment from Hotel Management
25 Oct 2022 by Joséphine – Directrice de l’hôtel, Hotel Management
Samir, nous vous remercions pour votre retour suite à votre séjour à l’hôtel Ibis Saint Gratien - Enghien Les Bains***. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau.
by A verified traveler
Posted 17 Jul 2022 on Hotels
A very friendly and nice place, well designed style, over all I paid for breakfast for €96 including local tex but for the first day my wife got late a pit upstairs for 15-17 minutes and missed the breakfast as the breakfast is till 10:00am. Then we decided to request a refund for the breakfast and now we have not received it yet. But this is excellent place for couples
Comment from Hotel Management
19 Jul 2022 by Josephine - Hotel manager, Hotel Management
Dear guest, Thank you for taking the time to share your experience with us. We appreciate your nice comment. We would love to have the opportunity to welcome you back and give you everything you dreamed of.
Best Regards,
by A verified traveler from London
Posted 14 Dec 2021
by A verified traveler
Posted 29 Jul 2021
Nce
by A verified traveler
Business Enghein
Posted 2 Feb 2021 on HotelsFriendly staff, place calm and safe
by A verified traveler
