Ratings based on 992 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2024
We paid for 3 standard rooms. 2 of our party had this, it seems one got upgraded presumably due to room availability. The staff member seemed very distracted checking us in and a smile wouldnt have hurt! They did not inform us other than 2 of our party were in one building, the other in main one at the top floor. The top floor room was their suite, but upon arrival a very strong smell of damp/dust hit you in the face. In places there was mould and wallpaper starting to peel away. I went to look out the window to see multiple i believe ladybirds sitting around the window! I counted 5. This had me worried about bed bugs, although none were found that i could see. Not ideal! The view was fantastic from the room which was perhaps the best part about it. The bed was comfortable as were the sheets. Having then shown this room to my friends, they were very upset as having paid the same price as me, they should have been at least told by reception the fact i had a different room with upgrade. Now to there normal single rooms, the bed was rock solid and a very small room, what they called a duvet didnt fit the bed properly. No pillows on arrival, had to get some! It did the job we wanted it to, a roof over our heads but there are hotels at very similar price points that would be far better! Only stay here if you have to, needs lots of work done to the property.
Comment from Hotel Management
21 Oct 2024 by relexa hotel Bellevue, Hotel Management
We are very sorry about your concernuíngs and just can say SORRY :-( Best regards from Hamburg
by A verified traveler
Posted 6 Oct 2024
Very friendly and helpful staff, a nice nice place to rest when visiting Hamburg.
Comment from Hotel Management
10 Oct 2024 by Ihre Team Bellevue, Hotel Management
Vielen Dank für das Feedback. Herzliche Grüße aus Hamburg. :)
by A verified traveler
Posted 12 Sep 2024
This is a charming old/classy hotel; spacious rooms with bright & warm ambiance. The carpet, some walls & furniture would need to be a bit refreshed...
Room & bathroom was clean; daily cleaning is only on request. The bed was comfortable; a queen/king bed is actually made of 2 twin beds next to each other.
Location was very good: across the lake and in walking distance to center.
CONs: room air is not circulated and it can get stuffy; the rooms facing the lake & street are very noisy (from traffic) when window is opened.
No shampoo, conditioner, body cream provided; just liquid soap.
Not available: kettle, minifridge, ice machine, coffee/tea station, english TV channel. One would need to ask reception for anything extra (hot water, coffee, etc.). Staff is professional & polite.
Comment from Hotel Management
16 Sep 2024 by relexa hotel Bellevue, Hotel Management
Thanks for your feedback.
by A verified traveler
Posted 7 Sep 2024
Hotel is comfortable and convenient for HbF. It is clean, staff very kind and helpful. Building and furnishings are tired and need an update/ refresh.
Comment from Hotel Management
9 Sep 2024 by relexa hotel Bellevue, Hotel Management
Thanks for your feedback.
by A verified traveler
Posted 30 Jul 2024
IT was very central
Comment from Hotel Management
31 Jul 2024 by relexa hotel Bellevue, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 22 Jul 2024
Location was good!
Comment from Hotel Management
29 Jul 2024 by relexa hotel Bellevue, Hotel Management
Thanks a lot :-) Best regards
by A verified traveler
Posted 20 Jul 2024 on Hotels
Great reasonably priced hotel for Hamburg but can just be hot with no air con if hot weather, which is the only downside within the hotel. Parking is limited if you have a big car as well but parking around but like a lot of cities be prepared to fight and pay
Comment from Hotel Management
29 Jul 2024 by relexa hotel Bellevue, Hotel Management
Thanks a lot. Many greetings from hamburg :-)
by A verified traveler
Posted 19 Jul 2024 on Hotels
Comment from Hotel Management
29 Jul 2024 by relexa hotel Bellevue, Hotel Management
Vielen Dank für das schöne Feedback. Herzliche Grüße aus Hamburg :)
by A verified traveler
Posted 11 Jul 2024
A convenient city centre overnight stop ay
Comment from Hotel Management
15 Jul 2024 by relexa hotel Bellevue, Hotel Management
Thanks for your feedback.
by A verified traveler
Posted 8 Jul 2024
Great value for money and very good location. Easy access to the main station and some nice bars and restaurants nearby.
Comment from Hotel Management
9 Jul 2024 by relexa hotel Bellevue, Hotel Management
Thanks for your great feedback. Best regards.
