Ratings based on 725 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
16 Nov 2024 by Your Courtyard by Marriott Team , Hotel Management
Dear Louis,thank you very much for sharing your feedback with us. We are happy that you enjoyed your stay with and we hope to welcome you soon again!
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
16 Nov 2024 by Dein Courtyard by Marriott Team , Hotel Management
Lieber Daniel,vielen Dank für die durchweg tolle Bewertung! Wir freuen uns, dich demnächst erneut bei uns zu begrüßen und wünschen ein schönes Wochenende!
by A verified traveler
Posted 8 Oct 2024
All-around great hotel in a prime location near city center Hamburg.
Comment from Hotel Management
10 Oct 2024 by Courtyard Hamburg City , Hotel Management
Dear Guest,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and found our location convenient. We hope to welcome you back to our hotel on your next visit to Hamburg!
by A verified traveler
Posted 3 Oct 2024
Great breakfast
Comment from Hotel Management
10 Oct 2024 by Courtyard Hamburg City , Hotel Management
Dear Guest,Thank you for the compliment! We're glad you enjoyed our breakfast. We hope to see you again soon!
by A verified traveler
Posted 2 Oct 2024
Nice, clean property. Close to transit and middle eastern food options. The A/C in our room was not working and even with a visit from maintenance it was not fixed. We were offered a different room but was more of a hassle to change rooms with one night remaining in our booking. Overall a good stay. Note that the hotel restaurant menu is not up to date on the website.
Comment from Hotel Management
10 Oct 2024 by Courtyard Hamburg City , Hotel Management
Dear Guest,Thank you for your feedback! We're glad to hear you enjoyed the cleanliness of our property and its convenient location. We apologize for the issue with the A/C and appreciate your understanding regarding the room change. We'll also look into updating the restaurant menu on our website. Your input is valuable to us, and we hope to provide an even better experience on your next visit!
by A verified traveler
Posted 30 Sep 2024
Nice clean room but too much door slamming early in the morning. I’m a late sleeper and that really annoyed me. Bar staff wasn’t too friendly, don’t want to believe it was because we were the only black. The others got treated very well.
Comment from Hotel Management
10 Oct 2024 by Courtyard Hamburg City , Hotel Management
Dear Guest,Thank you for sharing your experience. We're glad you found your room clean, but we sincerely apologize for the disturbances from door slamming and the service you received at the bar. This is not the standard we strive for, and your feedback is important to us. We'll address these concerns with our team to ensure a better experience for all guests. We appreciate your honesty and hope to have the opportunity to welcome you back for a more pleasant stay.
by A verified traveler
Posted 19 Sep 2024
Great place for a stay in Hamburg. Room clean and comfortable. On-site self parking (€30 a night). Quick walk to the train station - we were able to easily explore the city. Staff very friendly and helpful. Breakfast was fine, but probably not worth the price. Would stay here again.
by A verified traveler
Posted 19 Sep 2024
The room was one of the best designed I have been in. The lighting is amazing . The bathroom is large and easy to use. There is a lot of natural light from large windows. Lots of storage and a great use of clothes hooks. There are wonderful bakeries nearby and a full supermarket nearby.
by A verified traveler
Great for a short family break
Posted 8 Aug 2024 on HotelsHotel is very convenient for the central station and U and S trains, easy to get to the airport. The breakfast buffet is very good. Room was clean, shower was large and worked well. Staff were friendly.
Comment from Hotel Management
10 Aug 2024 by CY by Marriott Hamburg City, Hotel Management
Dear Guest,Thank you for sharing your experience! We're delighted that our convenient location near the central station and easy access to U and S trains, as well as the airport, made your family break enjoyable. It's great to hear that you enjoyed our breakfast buffet and found the room clean with a large, functional shower. We're also pleased that our friendly staff made a positive impression. We look forward to welcoming you and your family back soon!Kind regards,Courtyard Hamburg City
by A verified traveler
Couldn’t Fault
Posted 2 Aug 2024 on HotelsReally clean, good size room with everything you need. Staff were friendly, no issues at all.
Comment from Hotel Management
3 Aug 2024 by Courtyard Hamburg City, Hotel Management
Dear Guest,Thank you for your wonderful feedback. We're thrilled to hear you enjoyed your stay in our clean, well-equipped rooms and found our staff friendly. We look forward to welcoming you back soon.Best regards,Courtyard Hamburg City
