Ratings based on 303 Verified Reviews

3.9 out of 5
80% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 26 Jan 2024 on Hotels
Hotel viejo necesario restauró URGENTE 2 estrella no👀mas👀🙁
4 out of 5
by A verified traveler

Posted 27 May 2023
Amazing pool and view. Bed mattress was stiff. Staff welcoming.
4 out of 5
by A verified traveler

Posted 16 Apr 2023 on Hotels
Good accommodation for business trip
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 6 Mar 2023 on Hotels
5 out of 5
by A verified traveler from Debary

This traveler left a rating score only Posted 4 Oct 2022
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 20 Jun 2022 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 23 Nov 2021 on Hotels
4 out of 5
by A verified traveler

Posted 4 Aug 2019
Great location up high on the hill. Lovely pool. The surprise welcome drink was appreciated. Bar service was slow. The reception team spoke good English but bar and restaurant was difficult to communicate with. Bathrooms needed a refurbishment. All as to be expected though.
Comment from Hotel Management
27 Aug 2019 by The Mercure Créolia team., Hotel Management
Dear guest, Thank you very much for your comments, especially on our location, our beautiful pool and our welcome cocktail. Thank you also for your compliments on our reception team. We are happy to know that you enjoy your stay. Regarding our bathroom, know that we will soon begin a plan of total renovation of the rooms. About the bar and our teams at the restaurant, we have already informed our manager so that it does not happen again. Best regards, The Mercure Créolia team.
4 out of 5
by A verified traveler

Posted 22 May 2019 on Hotels
Comment from Hotel Management
17 Dec 2019 by L'équipe du Mercure Créolia. , Hotel Management
Cher client, chère cliente, Nous vous remercions d'avoir pris le temps de noter votre séjour au Mercure Créolia. Nous espérons vous revoir très prochainement. Bien cordialement, L'équipe du Mercure Créolia.
5 out of 5
by A verified traveler

Best Hotel in St Denis

Posted 7 Mar 2019 on Hotels
A very enjoyable stay. Excellent facilities. A great pool and wonderful panorama view of the sea and St Denis. Only slight criticism was price of meals and drinks but part of this stems from the dreadful exchange rates we get for our English pounds.
Comment from Hotel Management
31 Oct 2019 by The Mercure Créolia team., Hotel Management
Dear customer, Thank you very much for your excellent comments, especially on our excellent facilities, our superb swimming pool and our breathtaking view of the ocean and the capital. We are happy to know that you have especially enjoyed your stay with us and we hope to see you back in our hotel very soon. Best regards, The Mercure Créolia team.
Back to Hotel Details Showing Reviews 1 - 10 of 303 Next