Ratings based on 350 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Five Star Disappointment
Posted 20 Sep 2023 on HotelsExtremely disappointing. The hotel does not bear any similarity to the photos on site, in desperate need of a refurbishment. Room smelt of wet dog. Restaurant service was poor, kitchen ran out of food although we arrived 80 minutes before close of service, offered carrot salad and a pizza to share between two.
Comment from Hotel Management
28 Sep 2023 by Front desk team, Hotel Management
Nous vous remercions pour votre retour concernant votre expérience chez nous.Je vous confirme que des rénovations sont prévues dans les prochains mois pour les chambres. Concernant le restaurant, en effet nous avions accueilli beaucoup de monde et à votre arrivée certains plats étaient en rupture. Nous vous avions cependant proposé des alternatives aux plats manquants et avons réalisé une réduction sur le repas.Rechercher des détails416 / 5 000Résultats de traductionRésultat de traductionWe thank you for your feedback regarding your experience with us.I can confirm that renovations are planned in the coming months for the rooms. Concerning the restaurant, in fact we had welcomed a lot of people and when you arrived some dishes were out of stock. However, we offered you alternatives to the missing dishes and made a reduction on the meal.
by A verified traveler
Not great first impression!
Posted 1 May 2023 on HotelsHotel looked drab, scruffy and down at heel when we drove in to thr car park. Receptionist friendly and helpful, but even though not full could not accommodate my request for a ground floor room instead of 2nd floor no lift. Rooms very very tired and bathroom worse, with only one light working! It was however all very clean with fresh bedding and towels. Im guessing this Campanile is yet to receive a refurbishment! Also strangely the restaurant was only open on Monday Tuesday and Thursday - closed at weekends! Had to get back in the car after a ling drive from Italy to go and find a restaurant for dinner. Not ideal and wouldnt stay againin this Campanile.
Comment from Hotel Management
11 May 2023 by La Réception , Hotel Management
Dear guest,Thank you for taking the time to share your opinion with us. We are aware of the dilapidated state of our establishment, which is why renovations are planned very soon. As indicated on our hotel's website, our restaurant is only open from Monday to Thursday evening. However, the breakfast buffet is served every morning.We look forward to welcoming you again in our beautiful region.Best regards
by A verified traveler
Posted 22 Feb 2023
This was a business trip. We stay here each time we need to visit this area and are very happy with the overall hotel. Personnel friendly and helpful, convenient location for us and easy parking.
Comment from Hotel Management
26 Feb 2023 by La direction, Hotel Management
Dear guest.Thank you to take the time to give us your feedback. We are very pleased to hear that your stay met your expectations.We would be pleased to welcome you again very soon.Best regards
by A verified traveler
Posted 9 Dec 2022 on Hotels
Comment from Hotel Management
15 Dec 2022 by La Réception , Hotel Management
Bonjour, Nous vous remercions d'avoir pris le temps de nous laisser une note sur notre établissement.Au plaisir, de vous accueillir à nouveau parmi nous lors de vos prochains voyages !
by A verified traveler
Posted 27 Sep 2021 on Hotels
Comment from Hotel Management
1 Oct 2021 by La Réception, Hotel Management
Bonjour,
Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!
Bien cordialement,
by A verified traveler
To avoid !
Posted 21 Sep 2021 on HotelsReally look old .I will return there .
Comment from Hotel Management
1 Oct 2021 by The Reception, Hotel Management
Dear Guest,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
by A verified traveler
Posted 25 Jul 2020 on Hotels
Comment from Hotel Management
29 Jul 2020 by Campanile Saint-Avold, Hotel Management
Cher client, nous vous remercions d'avoir pris le temps de nous faire part de votre expérience chez nous.
Merci pour votre note!
Au plaisir de vous accueillir à nouveau
Cordialement.
by A verified traveler
Posted 30 Dec 2019 on Hotels
by A verified traveler
Nice for business
Posted 4 Dec 2019 on HotelsGood check in clean rooms
Comment from Hotel Management
8 Dec 2019 by The Reception, Hotel Management
Hello,
Thank you for taking the time to share your review as well as rating your experience here !
We are glad you enjoyed your stay and hope to see you in the future.
Best Regards,
by A verified traveler
Very handy location
Posted 27 Sep 2019 on HomeAwayWe stayed here because we were visiting the Lorraine American Military Cemetery, and the Campanille was very near the site. Our room was a little small, but it was quite comfortable. The breakfast and dinner buffets were very good.
