Ratings based on 795 Verified Reviews
3.8 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Aug 2024
The property looked good on the website but in reality it was very unwelcoming. We hardly slept as we could hear noise from other guests most of the night. The beds were uncomfortable and the room was unbearably hot. We were two adults and two children - the children did not feel secure and we had to reassure them that we were in a safe place. We were not able to switch off or relax at all before our flight early the next morning. Staff were quite helpful but were mostly unwelcoming and very serious. It felt like you were staying in a hostel rather than anything remotely like a hotel. We would not stay here again and would not recommend even as a budget option.
Comment from Hotel Management
16 Aug 2024 by Pierre, Hotel Management
Dear Scott Family,Thank you for sharing your feedback following your stay.We are very sorry that your stay was not what you expected.We are still quite surprised by your comments about the neighbourhood and our establishment.We are located in a business district and 700 metres from the Bordeaux police station.Let us convince you further during your next stay in our establishment.Yours faithfully
by A verified traveler
Posted 31 Jul 2024
excellent public transport links . very friendly reception desk . functional layout of apartment
Comment from Hotel Management
3 Aug 2024 by Pierre, Hotel Management
Cher Leo,Nous vous remercions d'avoir pris le temps de nous partager votre expérience parmi nous.Nous sommes heureux d'apprendre que vous avez apprécié votre séjour et en particulier notre équipe.Nous remercions d'avoir choisi notre établissement et nous espérons vous revoir très bientôt.Bien cordialement,
by A verified traveler
Posted 4 Jul 2024
dirty
Comment from Hotel Management
5 Jul 2024 by Pierre, Hotel Management
Chère Roberto,Nous vous remercions de nous avoir fait part de votre expérience chez Appart'City.Nous regrettons que votre séjour à l'Appart'City Bordeaux Centre n'ait pas répondu à vos attentes et nous vous présentons nos sincères excuses pour le désagrément.Nous aurions aimé avoir plus de renseignements sur les éléments d'insatisfaction de votre séjour. Nous espérons, lors d'un prochain séjour, vous convaincre que ces désagréments étaient des incidents isolés et vous faire vivre une expérience autrement plus positive.Nous vous prions de recevoir, nos salutations.L'Equipe Appart' City.
by A verified traveler
Posted 9 May 2024
we arrive at 11 pm the hotel doors ware not working due to the technical problems . we have been told wait and tech support guy arrived , nothing happened. At 1.30 am we were told to find anothe place . Absolutely no customer service
Comment from Hotel Management
12 Jun 2024 by Pierre, Hotel Management
Dear Mr MIKHAIL,We would like to thank you for your feedback about your stay with Appart’City.We are sorry that your stay at the Appart'City Bordeaux Centre did not meet your expectations and we would like to apologise for the inconvenience caused.We hope that we will be able to convince you that the inconvenience caused was due to an exceptional incident, and would like to provide you with a much more positive experience.Thank you again for your comments, which enable us to improve each day.We look forward to seeing you soon at an Appart’City.Best regards,The Appart'City Bordeaux Centre team
by A verified traveler
I highly recommend
Posted 28 Apr 2024 on HotelsVery welcoming and helpful staff, check in and check out was very easy. No issues at all. A great value for money short stay.
Comment from Hotel Management
3 May 2024 by Pierre, Hotel Management
Hello Kevan, We are delighted that you had a pleasant stay and that you particularly appreciated the welcome, the comfort of your apartment as well as the location of the residence. We look forward to welcoming you during your next stay. The reception
by A verified traveler
Posted 5 Dec 2023
by A verified traveler
Posted 18 Oct 2023 on Hotels
by A verified traveler
Posted 1 Oct 2023
by A verified traveler
Posted 16 Sep 2023 on Hotels
The hotel is well positioned for tram connection rooms were basic but more than adequate good to have your own Kitchenette staff we’re totally helpful
by A verified traveler
Posted 7 Sep 2023 on Hotels
