Ratings based on 439 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
Clean and comfy.
by A verified traveler
Posted 23 Sep 2024
no staff available as there is no reception. You communicate through a telephone, door lock system is not secure. Bed is hard like rock and no comfortable chair. bath tub is unsafe and a severe accident waiting to happen. lip of tub is 30 or so inches off the ground.
Comment from Hotel Management
23 Sep 2024 by Mona, Hotel Management
Hello,We are sorry our motel didn't meet your expectations.Many of our clients drive several hours on the day of their arrival and have no desire to get into a lineup to pay for their room and get a room key. They really appreciate upon arrival going directly to their room and relaxing after a long day. The lock system is very secure.You were very lucky to get a room as the motel was full on Saturday evening.You stayed in a one star motel. If you prefer a five star quality you will have to pay a five star price.Again most clients appreciate the location of the motel bordering the TransCanada Highway and also appreciate the complimentary services we built on the same property such as a Petro-Canada gas station, rapid charging stations for electric cars, Sobey's convenience store, Tim Hortons restaurant, Uniprix drugstore, car wash, etc.Most clients prefer a firm mattress to a soft one.Most clients who stay in the same room you stayed in love that room which leaves us a little perplexed.Thank youMonaMotel Express
by A verified traveler
Posted 7 Sep 2024
The reservation was done on line. A code to open the motel unit door was texted. The motel is situated behind a gas station/car wash/donut shop drive-thru. Kids were riding 4 wheelers and motocross bikes in the parking lot and on the lawn behind the building. The room was outdated, especially the bathroom. Overpriced!
Comment from Hotel Management
8 Sep 2024 by Mona, Hotel Management
Hello,We are sorry that our motel didn't meet your expectations.As you know our motel borders the Transcanada Highway and consequently many of our clients have driven many hours prior to arriving at the motel. These clients have no desire to stand in line at a reception to pay for their room and get their room key. This is why we process the check-in in the morning of the day of arrival. We text our clients the information they need upon arrival to go directly to their room and enter their room with a code that is unique to each client. Again most clients are doing a lot of driving consequently the text message makes it easy for them to retain the information allowing them to go directly to their room when they arrive and relax.Most clients really appreciate the services we built on the same property such as the Petro-Canada gas station, Sobey's convenience store, Tim Hortons restaurant, Uniprix drugstore, car wash, etc.We are surprised that it took you over two weeks to submit your review.Please feel free to specify the improvements that you think we should consider.Please remember that July and August are the summer months and prices in all motels and hotels are higher during this period.Thank youMonaMotel Express
by A verified traveler
Posted 2 Sep 2024
The room was very clean, the motel has easy access to the highway however I find that it was extremely overpriced
by A verified traveler
Posted 2 Sep 2024
Comfortable and easy acces good for an overnight
by A verified traveler from Woodstock
Posted 9 Aug 2024
Easy to get from the highway. Courteous service at Check-in.
by A verified traveler
Posted 9 Aug 2024
Comment from Hotel Management
10 Aug 2024 by Mona, Hotel Management
Hello,We are sorry our motel didn’t meet your expectations.We receive many compliments regarding our motel and in particular from those who stayed in room 23 like yourself.Most comments we receive refer to the cleanliness of the rooms. We also receive compliments regarding the location of the motel bordering the TransCanada Highway with many services offered on the same property. More specifically Tim Hortons, Petro-Canada gas station, Sobey’s convenience store, Uniprix drugstore, car wash, etc.If you have some specific suggestions for improvement please let us know.Thank you MonaMotel Express
by A verified traveler
Posted 7 Aug 2024
by A verified traveler
Posted 7 Aug 2024
by A verified traveler
Posted 5 Aug 2024
