6/10 Okay
Maria Eugenia
Traveled with family
Mar 10, 2024
Disliked: Cleanliness, staff & service
Laugh or cry...
This was not the experience we were expecting for an almost $400 per night hotel. 1) Bed sheets were full of hair (clearly not changed). When we asked reception to clean the room, they told us there was anyone available and gave us clean sheets for us to change. 2) Food quality was ok but overpriced. Service was really slow, it took us 1h to get the kids food. 3) Pool: Drunk teenagers in the pool, unsupervised young kids playing in the steam sauna, and cold pool. We believe this were people not staying at the hotel but that had payed a fee for the pool 4) Spa: very mediocre massage. Spa is beside the pool so impossible to relax even at 10am in the morning 5) Majority of included activities closed (skating and cross country ski) but payed activities open (dog sled and ice fishing). Difficult to understand how there is snow for dog sledding but not enough to trace the cross country skiing paths. 5) Laugh or cry: no more hot water in the shower the last day....
Maria Eugenia
Stayed 3 nights in Mar 2024