Ratings based on 197 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Laugh or cry...
Posted 10 Mar 2024 on HotelsThis was not the experience we were expecting for an almost $400 per night hotel. 1) Bed sheets were full of hair (clearly not changed). When we asked reception to clean the room, they told us there was anyone available and gave us clean sheets for us to change. 2) Food quality was ok but overpriced. Service was really slow, it took us 1h to get the kids food. 3) Pool: Drunk teenagers in the pool, unsupervised young kids playing in the steam sauna, and cold pool. We believe this were people not staying at the hotel but that had payed a fee for the pool 4) Spa: very mediocre massage. Spa is beside the pool so impossible to relax even at 10am in the morning 5) Majority of included activities closed (skating and cross country ski) but payed activities open (dog sled and ice fishing). Difficult to understand how there is snow for dog sledding but not enough to trace the cross country skiing paths. 5) Laugh or cry: no more hot water in the shower the last day....
by A verified traveler
Posted 21 Aug 2023
Comment from Hotel Management
22 Aug 2023 by Mylène, Hotel Management
Nous regrettons que votre séjour n'ait pas répondu à vos attentes .
by A verified traveler
Posted 17 Aug 2023
Endroit magnifique et paisible. Grandes chambres, service courtois. J'y ai passé un très beau séjour. Par contre, prévoyez un budget pour le resto, car c'est très dispendieux.
Comment from Hotel Management
17 Aug 2023 by Mylène, Hotel Management
BonjourNous apprécions grandement que vous ayez pris le temps de nous faire part de vos commentaires. Nous sommes ravis de savoir que vous avez passé un bon séjour parmi nous. Nous espérons avoir le plaisir de vous accueillir de nouveau.Mylène
by A verified traveler
Posted 14 Mar 2023 on Hotels
Comment from Hotel Management
28 Mar 2023 by Mylène, Hotel Management
Désolé de savoir que votre séjour n'était pas a la hauteur de vos attentes. Nous vous invitons a nous communiquer les points négatifs pour que nous puissions prendre en compte et s'assurer que nos clients soit satisfait durant leur séjour dans notre. établissement .
by A verified traveler
Posted 6 Feb 2023 on Hotels
Comment from Hotel Management
28 Mar 2023 by Mylène, Hotel Management
Merci beaucoup
by A verified traveler
Posted 17 Jan 2023
by A verified traveler
Posted 29 Dec 2022
Perfect location, great accommodations, tends to be very crowded in the restaurant
by A verified traveler
Posted 21 Nov 2022
Great place...love it, just add pls a recycling bin in the rooms and clean a bit more the toilet.
Comment from Hotel Management
21 Nov 2022 by Dina, Hotel Management
Thank you for your review, all of our rooms are equipped with a garbage bin and recycling bin.We ask our clients to please clean up after themselves after there stay.Thank you, and to be pleased to welcome you again for your next stay.
by A verified traveler
Posted 3 Nov 2022
by A verified traveler
Posted 29 Oct 2022
Very nice
