Ratings based on 148 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Oct 2024
Staff was excellent. Property was beautiful. I would say I did not like our bungalow smelt like mold/mildew it advertises convenience store. Pat not convenient at all. It costs about 500 baht which today's money close to $15 U.S. not convenient at all
Comment from Hotel Management
23 Oct 2024 by Resotel, Hotel Management
Dear Tim jr.,Thank you for staying with us. We greatly appreciate your feedback, as it helps us continue to improve. We would like to take this opportunity to provide further clarification. Our housekeeping staff adheres to strict protocols, regularly monitoring interior air quality and thoroughly eliminating odors. After hearing your comment, to maintain our certain standards, we conducted a deep cleaning and applied air fresheners to keep a pleasant environment.We have also noted your comment on a specific area and we will take further implementation to ensure customer satisfaction.We look forward to welcoming you back.Best regards, River Kwai Resotel
by A verified traveler
Gorgeous resort in an idyllic location.
Posted 13 Apr 2024 on HotelsA truly wonderful resort set in a lovely garden in a beautiful location. The staff are very friendly and always very helpful. The bungalows are spacious, well-appointed and very comfortable.
Comment from Hotel Management
14 Apr 2024 by Resotel, Hotel Management
Dear Richard, Thank you for staying with us and taking the time to leave a valuable review. We are delighted to learn that you had a wonderful time while enjoying the hospitality. We look forward to welcoming you back. Best regards, River Kwai Resotel
by A verified traveler
Great River Hotel
Posted 24 Jan 2024 on HotelsRemote but easily accessible by car or ferry boat from the nearest pier! Excellent and friendly service during our stay with great food and breakfast buffet with lots of options! Very quite and relaxing environment!
Comment from Hotel Management
25 Jan 2024 by Resotel, Hotel Management
Dear William, Thank you for staying with us and taking the time to leave a valuable review.We are delighted to learn that you enjoyed the hospitality. We look forward to welcoming you back. Best regards, River Kwai Resotel
by A verified traveler
Posted 12 Oct 2023
Sometimes you go to a place that is good for the soul. This is River Kwai Resotel. It is so relaxing and refreshing to be there. The environment is serene, the food is great and the staff are so warming and accomdating. I rarely leave reviews, but felt compelled to leave one for this property. It's a 10 out of 10 from me and my family.
Comment from Hotel Management
12 Oct 2023 by River Kwai Resotel, Hotel Management
Dear Scott, Thank you for staying at River Kwai Resotel and taking the time to leave a valuable review. We are very delighted to learn that you had a wonderful time while enjoying the hospitality. We look forward to welcoming you back. Best regards, River Kwai Resotel
by A verified traveler
Posted 17 Sep 2023
Maybe will be change the breakfast options in to the buffet, like cheese, different kinds of fruits, beacon , etc.
Comment from Hotel Management
17 Sep 2023 by River Kwai Resotel , Hotel Management
Dear Michael, Thank you for staying at River Kwai Resotel and taking the time to leave a valuable review. We are delighted that you enjoyed the hospitality. We look forward to welcoming you back. Best regards, River Kwai Resotel
by A verified traveler
Posted 14 Aug 2023
Property restaurant is ok, but the service was horrible. Ordered a bottle of white wine- no ice bucket came, ordered 3 cokes and a water which never came until we got them ourself. Had to get back up for glasses, wrong dishes came out after 45min to an hour. Others had came and gone and we didn’t even have our food. One dish came, but with no plates or silverware. It took 10 more minutes to get that, then we had one cold dish. Overall property is nice. The ONLY restaurant available has horrible service.
Comment from Hotel Management
16 Aug 2023 by Resotel , Hotel Management
Dear Matt, Thank you for staying at River Kwai Resotel and taking the time to leave a meaningful review. We are deeply sorry to learn about your unfavorable experience at restaurant. We always try our best to keep our standard up to par. Anyway, after hearing your comment, we've reprimanded the waiters in charge and the restaurant team to hear the issue. In order to prevent this from happening in the future, we have also held the re-training session seriously. Moreover, the tougher protocol has proceeded effectively. All in all, we do apologize for any inconvenience. The necessary actions have been taken, we are confident that the upcoming guests would be treated with the quality service. We highly hope you would give us another chance to regain your trust. Best regards, River Kwai Resotel
by A verified traveler
Posted 13 Mar 2023
Comment from Hotel Management
3 Apr 2023 by Resotel, Hotel Management
Dear Amanda,Thank you for staying at River Kwai Resotel and taking the time to leave feedback. We are truly sorry to see the score you gave us. However, should there be any particular issue during your stay, please feel free to let us know for the better improvement. We highly hope you'd give us another chance to gain your trust. Best regards, River Kwai Resotel
by A verified traveler
Peace and Serenity
Posted 23 Feb 2023 on HotelsNo words can describe how absolutely amazing this resort is . I have had a wonderful time just relaxing and enjoying the serenity and the staff truly go out of there way to make your experience so memorable. I will be back as soon as I can .
Comment from Hotel Management
25 Feb 2023 by Resotel, Hotel Management
Dear Paul,Thank you for staying at River Kwai Resotel and taking the time to leave a great score. We are very delighted to hear that you had a wonderful time during enjoying our hospitality. We look forward to welcoming you back soon. Best regards, River Kwai Resotel
by A verified traveler
Posted 3 Feb 2023
A hidden oasis of beauty and calmness. The rooms are very well appointed. We chose to drive all the way to the property and had already read reviews about the track leading to the resort...it is not a track, it's a perfectly comfortable road with stunning scenery, so please don't be put off driving there. The views of the river were wonderful, calming and serene. This really is a wonderful resort and one that we will return happily to.
Comment from Hotel Management
5 Feb 2023 by Resotel, Hotel Management
Dear Claire,Thank you for your recent stay at River Kwai Resotel and taking the time to leave us a kind feedback. We are very delighted to hear that you had a wonderful time during enjoying our hospitality. We look forward to welcoming you back soon. Best regards, River Kwai Resotel
by A verified traveler
Posted 29 Jan 2023
Comment from Hotel Management
7 Mar 2023 by Resotel, Hotel Management
Dear Sophie,Thank you for staying at River Kwai Resotel and taking the time to leave a nice score. We are very delighted to hear that you enjoyed our hospitality. We look forward to welcoming you back soon. Best regards, River Kwai Resotel
