Ratings based on 220 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Dec 2024
by A verified traveler
Posted 2 Oct 2024
by A verified traveler
Posted 23 Jan 2024
The hot spring is the main reason I booked this hotel for. Unfortunately, we were told on arrival that the hotspring for women were not available. There are plenty of choices cheaper than this hotel if no hot spring provided. I should have choose other hotel if I know hot spring is not available.
Also, the bed was placed under the window and there was water leaking from the window to the pillow. We found this problem at the midnight and only staying for one night so we didnt ask the staffs to change room.
by A verified traveler
Posted 6 Jan 2024 on Hotels
by A verified traveler
Posted 9 Dec 2022 on Hotels
Check in process not good as spent more than 30 minutes to check the booking record even we provided all written booking confirmation. Strong smoking smell along the corridor. Room size was small especially the bathroom and toilet. Waived our parking fee and provide free breakfast retained few positive marks!
Comment from Hotel Management
9 Jan 2023 by サガシティホテル 木村, Hotel Management
Thank you for your stay.We are so sorry that it took a long time to check in.Few people speak EnglishWe think it took me a while to avoid making mistakes.
by A verified traveler
Posted 5 Sep 2022
Great value.
Comment from Hotel Management
6 Sep 2022 by SagaCity Hotel Ishizumi, Hotel Management
Thank you for using SagaCity Hotel.We are glad to hear that your review. We will continue to do our best for our customers' satisfaction.We look forward to seeing you again.
by A verified traveler
Posted 15 Dec 2024
受付で並んでいましたが、スタッフの方が一生懸命に対応されていました。
またお世話になります。
by A verified traveler
Posted 1 Dec 2024
特にありません。
by A verified traveler
Posted 30 Nov 2024
by A verified traveler
Posted 27 Nov 2024
アメニティをもう少し増やして欲しい！
コンセントが少ない！
