Ratings based on 865 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Great service
by A verified traveler
Posted 20 Nov 2024
by A verified traveler from Los Angeles
Posted 18 Nov 2024
original design, great room size, great service
Comment from Hotel Management
18 Nov 2024 by The Greens, Hotel Management
Thank you for your kind feedback! We’re delighted to hear that you enjoyed our original design, spacious rooms, and the service provided by our team. Your satisfaction is our priority, and your words motivate us to keep delivering exceptional experiences.We look forward to welcoming you back for another great stay!
by A verified traveler from SILVERTON
Posted 18 Nov 2024
I had a hard time finding the place but staff was professional and helpful. The write up said that there was in room, coffee and tea, but there was nothing of the sort. It also didn’t say there was a microwave, but there was which would’ve been helpful.
The door was very difficult to unlock, and we needed assistance. Once inside the door was difficult to close completely. There were three security locks on the inside, but none of them worked. It was clean and did not smell bad.
There was not much in the way of restaurants within walking distance. They were already closed at 5:30 PM.
The walls were very thin and the noise outside and in other rooms was loud. Lots of cars, trains, and church bells.
I would not choose to stay here again.
Comment from Hotel Management
18 Nov 2024 by The Greens, Hotel Management
Thank you for taking the time to share your detailed feedback. While we are pleased to hear that you found our staff professional and helpful and appreciated the cleanliness of your room, we regret that certain aspects of your stay did not meet your expectations.We apologize for any confusion regarding the amenities listed in our write-up. Your comment about the coffee and tea setup is noted, and we’ll ensure our listings are clear and accurate. It’s great to hear you found the microwave helpful, and we’ll consider emphasizing this feature in our descriptions.We are sorry for the difficulties you experienced with the door and security locks. This is not up to our usual standards, and we will address these maintenance issues promptly.We understand that noise from the surroundings and the limited dining options nearby may have impacted your experience. While some factors are beyond our control, we’ll explore ways to improve soundproofing and provide better guidance for dining options to our future guests.We appreciate your feedback as it helps us make meaningful improvements. We’re sorry we didn’t meet your expectations this time but thank you for staying with us.
by A verified traveler
Posted 16 Nov 2024
My door was broken, it would not lock.
Comment from Hotel Management
18 Nov 2024 by The Greens, Hotel Management
Thank you for bringing this to our attention. We sincerely apologize for the issue with your door not locking during your stay. Your safety and comfort are our top priorities, and we deeply regret that this was not up to our usual standards.Please rest assured that we are addressing this matter immediately with our maintenance team to ensure it does not happen again. We truly value your feedback and would like the opportunity to make this right.
by A verified traveler
Posted 7 Nov 2024
by A verified traveler
Posted 4 Nov 2024
by A verified traveler
Posted 4 Nov 2024
VERY UNSAFE NEIGHBORHOOD. Walked in to paraphernalia remnants on table in the room. Was in the room for no more than an hour without socks and my feet were black. Hair was everywhere, bathroom floor, toilet and sink. The beds were neatly made but after what I saw I wouldn't trust that they were clean-- Or ANY surface of that room had been cleaned. Coffee spilled on counter in bathroom. Door lock was faulty, had to use my own screwdriver to tighten door stopper. It was too late to book anywhere else but damn I couldn't wait to leave first thing the next morning and shower the ick off!!
Comment from Hotel Management
18 Nov 2024 by The Greens, Hotel Management
Thank you for taking the time to share your experience. We deeply regret the issues you encountered during your stay and sincerely apologize for the conditions you described. Your concerns are being taken very seriously.We are already addressing these matters with our housekeeping and maintenance teams to ensure such lapses are corrected immediately. The safety and comfort of our guests are our top priorities, and your feedback is invaluable in helping us improve.We truly apologize for not meeting your expectations. If you would like to discuss this further, please contact us directly, as we would like the opportunity to make this right.Thank you for bringing these matters to our attention, and we hope you’ll give us another chance to provide you with a far better experience in the future.
by A verified traveler
Posted 3 Nov 2024
Nice property and quiet and clean stay … doors might need to be repaired but other than that it was nice
Comment from Hotel Management
4 Nov 2024 by The Greens, Hotel Management
Thank you so much for choosing to stay with us and for taking the time to share your experience. We're delighted to hear that you enjoyed our property's tranquility and cleanliness. We appreciate your feedback about the doors, and we'll make sure to address that issue promptly. Your comfort is our priority, and we hope to have the pleasure of welcoming you back soon for an even better stay!
by A verified traveler
Posted 28 Oct 2024
