Ratings based on 985 Verified Reviews
2.8 Room cleanliness
3.2 Service & staff
2.8 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
Very practical
Comment from Hotel Management
16 Dec 2024 by Brand Experience Team, Hotel Management
Hi Brizeida,Thank you for the excellent review! We hope to see you soon.Lilith#Team6
by A verified traveler
Posted 12 Dec 2024
by A verified traveler
Posted 30 Nov 2024
I came to the property for check in and I checked out within a hour with in the time frame two different men entered my room that the clerk double booked. I felt unsafe and quickly checked out and reported to the front office I asked for a refund and they haven’t responded back.
Comment from Hotel Management
4 Dec 2024 by Brand Experience Team, Hotel Management
Hi Chanelle,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6
by A verified traveler
Posted 29 Nov 2024
by A verified traveler
Posted 25 Oct 2024
Every thing was gross
Comment from Hotel Management
25 Oct 2024 by Brand Experience Team, Hotel Management
Hi Angie, We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future. Natalie #Team6
by A verified traveler
Posted 17 Oct 2024
The property was conveniently located close to multiple food options and shopping centers, as well as with in a few minutes from Discovery Park. I did like the flexibility with check in times and the ease to self park. Staff were super nice and welcoming. The cons were the dirty shower and the hard water stains that devalue the experience as well as the cockroach I found in the shower in the morning.
Comment from Hotel Management
18 Oct 2024 by Nancy Y., Hotel Management
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
by A verified traveler
Posted 15 Oct 2024
I liked how close to town and the freeway it was. Made it much easier to get around
Comment from Hotel Management
15 Oct 2024 by Brand Experience Team, Hotel Management
Hi Cory,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith#Team6
by A verified traveler
Posted 9 Oct 2024
Flew into Sacramento from a 6 hr flight. Arrived an hour and half before check in time with 6 bags, 2 kids and no car. Was refused an early check in due to no clean rooms. Once checked in, our non-smoking room smelled like cigarettes and marijuana. It was disgusting. Elevator was broken after the first night, couldn't walk on lobby floor at 9 am bc the floor was wet, cops were there when we left. Obviously this is more of a live in hotel filled with drugs and drama. My 2 kids and I got sick after our stay with the flu. Beware.
Comment from Hotel Management
10 Oct 2024 by Brand Experience Team, Hotel Management
Hi Tracey, We appreciate your valuable feedback. We are genuinely sorry to learn about your recent experience while visiting our property. Your satisfaction is of utmost importance to us, and we regret that we fell short of your expectations. We would like to better understand the specifics of what transpired and how we can make amends. Please contact us so that we can address your concerns promptly. Once again, we apologize for any inconvenience caused. Your feedback is instrumental in our continuous efforts to ensure an exceptional experience for all our customers. Thank you for your understanding. Natalie #team6
by A verified traveler
Posted 1 Oct 2024
Not now
Comment from Hotel Management
2 Oct 2024 by Brand Experience Team, Hotel Management
Hi Maximillian,Thank you for the amazing review!Maz K.#Team6
by A verified traveler
Posted 30 Sep 2024
