Ratings based on 986 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Reno
Posted 17 Dec 2024
Very nice room & property!
Comment from Hotel Management
18 Dec 2024 by Huda, Hotel Management
I appreciate you taking the time to share your feedback.
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Huda, Hotel Management
I appreciate you taking the time to share your feedback.
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Huda, Hotel Management
Thank you,
by A verified traveler
Posted 6 Dec 2024
When we checked in I was told that I would be charged ten dollars a night for parking. I almost asked how much taking a shower would cost. It is a cheap trick.
Comment from Hotel Management
8 Dec 2024 by Huda, Hotel Management
Thank you for your feedback,I do apologize for you feeling upset about the parking charge, please note that we are not the only hotel in the area charging for parking.
by A verified traveler
Posted 26 Nov 2024
I do not recommend staying at this hotel. They have very limited yet very expensive dining options. They had for some reason supposedly no record that we had reserved a king sized bed. We were put in a room directly under a room where they were doing construction and it was very very noisy. 8 o’clock in the morning. When we went to talk to them about it, they Told us that it would not be happening for the rest of our stay, but this was not correct. When my husband went back again to the front desk to talk to them about it, they did not offer us anything to make up for the fact that there was construction above us every day.
Comment from Hotel Management
26 Nov 2024 by Huda, Hotel Management
Thank you for taking the time to let us know about your experience while staying with us. Your experience of is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Huda, Hotel Management
Thank you,
by A verified traveler
Posted 14 Nov 2024
I understand they were under construction but the second day it was so loud and severe drilling the operator couldn’t hear me so I had to go to the lobby and explain the noise. They informed me first they were moving furniture and it was construction till 5 and eventually they changed my room to a different floor. The headache that afternoon was unbearable. The drilling was right over my room annd it
felt like the ceiling was going to crash. I wanted to know if you knew they were doing this, why put me in that room. They then gave me a coupon for Starbucks for coffee. I should have said something the first night but thought it wouldn’t be an issue anymore. had to repack my things and move into the new room which was quiet and nice I have never had an issue with Marriott before.
Comment from Hotel Management
15 Nov 2024 by Huda, Hotel Management
Thank you for taking the time to share your recent experience with us.In your comments, you mentioned that your stay was interrupted by a loud disturbance caused by construction noise. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience.I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent a negative stay from occurring in the future.It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Huda, Hotel Management
Thank you so much,
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Huda, Hotel Management
Thank you so much,
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Huda, Hotel Management
Thank you so much,
