Ratings based on 970 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
Great stay
by A verified traveler
Posted 4 Nov 2024
No shampoo was provided, only couple pieces of soap, Bath towels were so rough.
Comment from Hotel Management
4 Nov 2024 by Sophia CSR, Hotel Management
Hi Hassan,Your feedback is important, and we regret falling short of your expectations. We are addressing these issues to ensure a more pleasant experience for our guests. Thank you for bringing these concerns to our attention, and we hope you'll give us another opportunity to provide you with a better stay.
by A verified traveler from Federal Way
Posted 3 Nov 2024
Pool was closed and I was hoping to swim. The rooms have been renovated and were clean. There was not much options for food around the hotel and it was pretty dark around the buildings. It didn’t feel super safe.
Comment from Hotel Management
4 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,I sincerely regret the disappointment you experienced with the limited food options, the surrounding area and the pool closure. Please note that we have a seasonal pool, which is currently closed for the season. While I’m pleased to hear that you found the renovated rooms clean, your concerns are important to us as we strive to improve our guests' experience.
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Sophia CSR, Hotel Management
Hi Noah,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.
by A verified traveler from San Rafael
Posted 31 Oct 2024
It was a perfect accommodation for someone who needs a bed to sleep and is working all day. Its not fancy like Hyatt, however; affordable, clean, safe, staff was great. The location is also safe and there are few shopping malls with dining options few minutes drive. I would stay here again.
Comment from Hotel Management
31 Oct 2024 by Sophia CSR, Hotel Management
Hi Carla,We are delighted to hear that our hotel met your needs for comfort, cleanliness, and safety. It’s our priority to provide a welcoming experience at a great value, and we’re pleased to know you appreciated the convenience of nearby shopping and dining. We look forward to the opportunity to host you again in the future!
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Sophia CSR, Hotel Management
Hi Edwduyn,We appreciate your feedback and value your perspective. Thank you for choosing to stay with us, and we hope to have the opportunity to improve your experience and earn a higher rating in the future.
by A verified traveler
Posted 28 Oct 2024
Um had a few bugs fairly inexpensive not bad beds are very comfortable nice big refrigerator but no personal microwaves which sucked but it was good great satellite channels much better maintained than most hotels down in Sacramento not as many cockroaches much cleaner nice very hot water great shower and nice bathrooms.
Comment from Hotel Management
29 Oct 2024 by Sophia CSR, Hotel Management
Hi Gabriel,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 23 Oct 2024
OMG the room smelled like cigarettes and bleach. It was so bad smell I got a headache. I had to keep the window open all night even though it was cold and people yelling at each other in the parking lot.
The comforter had a weird brown stain on it. Made me worry about what juices made that stain.
The tv was slow responding and difficult to use. Need to update.
I had a two night reservation but I stayed elsewhere the next night forgoing the cost.
But the shower was hot and good water pressure.
The homeless man, who had established residency (he showed me a cell phone bill with the room number as evidence; thank you California), was a kind soul. You could tell. After a brief conversation about model trains we were off, starting our new life on the road. Me and terry I would like to tell you, for those wondering, have started a new family and adopted an another homeless child. We hope to call him Anthony some day but for now he only responds to random grunting sounds. Overall this motel 6 changed my life for the better. 2/5 stars.
Comment from Hotel Management
24 Oct 2024 by Brand Experience Team, Hotel Management
Hi Joe, We appreciate you taking the time to provide us with your feedback. We regret that your experience with us did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. Your concerns are of utmost importance to us, and we are fully dedicated to addressing them in a timely manner. To gain a better understanding of the specific issues you encountered, we kindly request that you reach out to us. Thank you for bringing these matters to our attention, and we look forward to the possibility of resolving them. Natalie #Team6
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Sophia CSR, Hotel Management
Hi Kevin L,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.
by A verified traveler
Posted 18 Oct 2024
I
Comment from Hotel Management
20 Oct 2024 by Sophia CSR, Hotel Management
Hi Zechariah,Guest satisfaction is our top priority, and we appreciate your wonderful 5-star rating. Our team looks forward to serving you again on your next visit.
