Ratings based on 990 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jan 2025
Comment from Hotel Management
13 Jan 2025 by GM, Hotel Management
Dear Taishon,Thank you for taking the time to rate your recent stay at the Holiday Inn Express Woodland, an IHG Hotel. We appreciate your 4-star rating and are glad to know that your overall experience met your expectations. Your feedback is important to us as we continuously strive to enhance our guest experiences. If there's anything specific you would like to share, or any areas where you feel we could improve, please don't hesitate to contact us directly. It would be our pleasure to have you stay with us again in the future, where we hope to provide you with a 5-star experience.Warm Regards,Guest Relations Manager
by A verified traveler
Posted 4 Jan 2025
The receptionist was good enough to have a late checkout for we enjoyed using their indoor pool
Comment from Hotel Management
4 Jan 2025 by GM, Hotel Management
Dear Ruby,Thank you for choosing Holiday Inn Express Woodland, an IHG Hotel for your stay and for leaving such a wonderful review. We are delighted to know that you had an enjoyable experience with us. Our team always strives to provide a warm and friendly service to all our guests, and your feedback about our receptionist's accommodating nature truly embodies this commitment.We're thrilled to hear that you were able to take advantage of our indoor pool and that our late checkout option added convenience to your stay. It's rewarding to know that we could contribute to making your stay a memorable one. We look forward to welcoming you back for another delightful experience at Holiday Inn Express Woodland in the near future.Warm Regards, Guest Relations Manager.
by A verified traveler
Posted 3 Jan 2025
Very Clean
Comment from Hotel Management
4 Jan 2025 by GM, Hotel Management
Dear Margarita,Thank you for taking the time to review your stay at Holiday Inn Express Woodland, an IHG Hotel. We are delighted to read that you found our hotel to be very clean. Our housekeeping team takes great pride in ensuring that all our guests have a comfortable and spotless environment during their stay.We truly appreciate your feedback as it motivates us to continue providing top-notch service and accommodations for our valued guests like you. We look forward to welcoming you back in the future for another pleasant and refreshing stay at our hotel. Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 1 Jan 2025
It was nice
Comment from Hotel Management
2 Jan 2025 by GM, Hotel Management
Dear Julian,Thank you for taking the time to share your experience at Holiday Inn Express Woodland, an IHG Hotel. We are thrilled to know that you found your stay enjoyable. Our team continuously strives to provide a warm and welcoming environment for our guests, and your words are a testament to their hard work.In our commitment to delivering exceptional service, we value feedback such as yours as it helps us maintain the quality of our hospitality. We hope that your positive experience with us will bring you back to our property in the future. It will be our pleasure to welcome you back for another nice stay.Warm Regards,Guest Relations Manager
by A verified traveler
Posted 29 Dec 2024
Nice hotel
Comment from Hotel Management
30 Dec 2024 by GM, Hotel Management
Dear Mark,Thank you so much for choosing to stay at Holiday Inn Express Woodland, an IHG Hotel and for taking the time to share your experience. We are delighted to hear that you found our hotel nice. Our team is dedicated to providing a comfortable and enjoyable stay for all our guests, and your positive feedback is a testament to their efforts.We appreciate your four-star rating and we strive to make every guest experience a five-star one. We hope that on your next visit, we will have an opportunity to exceed your expectations and provide an even better stay. Your satisfaction is our top priority and we look forward to welcoming you back in the future.Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 28 Dec 2024
Maybe 15 min to the airport. It was great
Comment from Hotel Management
28 Dec 2024 by GM, Hotel Management
Dear Shannon,Thank you for choosing Holiday Inn Express Woodland, an IHG Hotel for your stay and for taking the time to share your experience. We are thrilled to hear that our convenient location near the airport was beneficial for your travel needs and that you enjoyed your stay with us. Your positive comments are genuinely appreciated and they motivate us to continue delivering excellent service to our valued guests. We look forward to welcoming you back the next time your travels bring you to our area. Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 27 Dec 2024
It was easy to park the staff where kind and pleasant and the room looked very nice would come again!
Comment from Hotel Management
28 Dec 2024 by GM, Hotel Management
Dear Vanessa,Thank you for taking the time to share your wonderful experience with us at Holiday Inn Express Woodland, an IHG Hotel. We're delighted to hear that you found our parking facilities convenient and our staff kind and pleasant. It's great to know that you found your room to be up to your liking, as we take great pride in our comfortable and well-appointed accommodations.We sincerely appreciate your feedback and are thrilled to hear that you would consider visiting us again in the future. We look forward to welcoming you back and strive to make your future stays even more enjoyable. Warm Regards,Guest Relations Manager
by A verified traveler from Reno
Posted 24 Dec 2024
Comment from Hotel Management
24 Dec 2024 by GM, Hotel Management
Dear Daniel,Thank you for taking the time to leave a rating for your stay at the Holiday Inn Express Woodland, an IHG Hotel. We are delighted to see that you rated us 5-stars and we hope that this reflects a positive experience with us. Your feedback, even without a written review, is valuable and helps us understand what we are doing right. We hope you were able to take advantage of all our amenities and services during your stay. Should you return to Woodland in the future, we would be delighted to welcome you back to our hotel.Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
13 Jan 2025 by GM, Hotel Management
Dear Kelly,Thank you for taking the time to rate your stay at Holiday Inn Express Woodland, an IHG Hotel. We're thrilled to see you've provided us with a five-star rating. Even though you didn't leave a detailed review, your high rating speaks volumes about your positive experience with us. Your satisfaction is our priority, and it's wonderful to know we were able to deliver a memorable stay.We continuously strive to exceed our guests' expectations and your feedback helps us do just that. Your rating encourages us to keep providing excellent service and a comfortable environment for all our guests. We look forward to welcoming you back for another enjoyable stay in the future. Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 13 Dec 2024
Bed was comfortable.
In room phone didn’t work to call front desk. Used my phone and was put on hold for 10 mins, while I got dressed and went down to front desk.
Comment from Hotel Management
14 Dec 2024 by GM, Hotel Management
Dear Doug,Thank you for taking the time to share your experience at our Holiday Inn Express Woodland, an IHG Hotel. We are pleased to hear that you found the bed comfortable, as we strive to provide the utmost in comfort and quality for our guests. However, we regret to learn about the inconvenience you faced with the in-room phone and the delay in reaching our front desk team. We understand how important efficient communication and service are to our guests and we sincerely apologize for any frustration this may have caused.Please be assured that your feedback is valuable to us and has been shared with our management team for review. We are committed to improving our services and your feedback will play a crucial role in this process. We hope you will give us another chance to showcase our true level of service and hospitality.Warm Regards,Guest Relations Manager.
