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"Check in was great. Staff was very helpful to set up taxi service to the airport and followed up as needed. Toilet had a minor issue that was promptly fixed by staff. Breakfast was good. Hotel is very close (2 blocks) to Rome train station. Rooms have good air conditioning. "

"Good breakfast , clean room ,, 15 min walk to Vatican "

"The service at this hotel was amazing. Each morning the refrigerator was fully restocked with complementary juices and water, The room was restocked with complementary dried fruit, cookies, coffee and tea each morning as well. The staff was super friendly getting around was easy. The hotel even partned with the restaurant next door to offer a cooking class. We thoroughly enjoyed the class! No complaints at all. We had a terrific stay!"

"Great location! great hotel!"

"The hotel is situated close to the Colosseum, which can be viewed from the some of the rooms and rooftop balcony. The colosseum and other landmarks are within an easy walking distance. The rooftop bar has a nice setting and offers a good option of drinks, although is a bit expensive. The room we stayed in was large, with a comfortable bed and all the amenities you could typically need."

"★★★★★ 5/5 — The Best Hotel I’ve Ever Stayed In! The Best Western Plus Hotel Universo in Rome exceeded all my expectations. It is, without a doubt, the most beautiful and comfortable hotel I’ve ever stayed in. From the very first moment, the staff was simply wonderful—kind, attentive, and always willing to help. The cleanliness deserves a 100/100. Everything was spotless, from the room to the common areas. I truly felt at home, but with all the luxury of a top hotel. The location is also excellent, perfect for exploring Rome. If I could give more than five stars, I absolutely would. Highly recommended and I can’t wait to return!"

"Friendly and easy to access metro"

"Staff friendly Rooms clean Breakfast very good"

"Wonderful "