Ratings based on 183 Verified Reviews
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Aug 2024
Far from town
by A verified traveler
Posted 1 Aug 2024
The property was amazing and the staff was so friendly and helpful through our whole stay. We had an amazing time at the hotel itself and enjoyed the various accommodations. Will definitely be back for our future trips!
Comment from Hotel Management
10 Aug 2024 by HUUS Gstaad Hotel , Hotel Management
Thank you very much for your review and the kind words. HUUS made memories
by A verified traveler
Posted 6 Jun 2024 on Hotels
by A verified traveler
Cozy and quiet hotel in Saanen
Posted 11 Feb 2024 on HotelsVery cozy and quiet hotel in this adorable region of Switzerland. Good value for money with a great service, good bar and restaurant. Very nice indoor pool. Public buses in front of the hotel to the center and train stations of Saanen and Gstaad.
by A verified traveler
Posted 22 Jan 2024
I have a very mixed opinion about the hotel. The hotel is beautiful, stylish especially the lounge . The evening atmosphere in the lounge is wauuu!The location is fantastic. The views are magnificent!
But I am very confused about the service. Taking into account there SO MUCH staff around, there is always something missing. I spoke to some guests, most of them had the same opinion.
The most negative moments were:
- mess in spa, no responsible person, water everywhere , no clean towels etc….
- it was my birthday weekend. My friend decorated the room for me with balloons. We left to the mountains and when we came back. To our surprise we noticed all decorations were removed by the housekeeper. I sent the complaint , but no one even bothered to reply or apologize. As well my colleagues sent me the flowers to the room , paid by card to the hotel directly.The red roses were so old and not fresh. The flowers cost 275 CHF . I know the price as the hotel included this to my check out bill, which as well not clear for me why to do so.
Probably the last thing . The room I booked ( north facing ) had a different view in Expedia. I believe the hotel must be more specific about the pictures they put. Unfortunately I don’t see the option here to add pictures.
by A verified traveler
Posted 18 Dec 2023
by A verified traveler
Posted 30 Oct 2023
by A verified traveler
Posted 2 Sep 2023 on Hotels
by A verified traveler
5 star property
Posted 7 Aug 2022 on HotelsIt was beautiful experience overall valley is just amzing u can see aeroplane landing at saanen private airport …
But must say its obe of my best stay ever…
by A verified traveler
Posted 27 Feb 2022
It is a little bit far from the city center, 35 min walking e taxis are extremely expensive. You can use public bus transportation, but late night you have to take a taxi. Minimum chf 30 any place…
The hotel atmosphere is amazing. Room very nice and delicious breakfast .
