Ratings based on 51 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Aug 2023
The warmth and friendliness of the staff. They all loved working there!
by A verified traveler
Posted 30 Jan 2023
This hotel has been a excelled choice for many years and I will return again. great skiing, dinning, bar, drinks, all the little details are amaising, great staff.
Comment from Hotel Management
31 Jan 2023 by Andrea Sprenger, Hotel Management
Thank you very much for the excellent review. We are happy to read that you had a lovely ski holiday. Thank you for beeing again our guest. Andrea and Markus Sprenger
by A verified traveler
Posted 1 Aug 2022 on Hotels
by A verified traveler
Posted 3 Mar 2020
by A verified traveler from Nashville, TN
Posted 22 Feb 2020
We owe an extreme debt of gratitude to the Golfhotel. Had it not been such a poor experience, we would never have fled early to experience our world-class hotel in Lausanne, where we stayed for the same price or less!
This hotel was way overpriced. We were "nickeled and dimed" for many things. Accommodations were 1/2 mile walk from main hotel and restaurant. Most of the guests are 3-generation families, so there are tons of kids. Unsupervised children were running around all over the hotel at all times of day and night. Food was way overpriced, average at best and inedible at worst. They could not even cook a simple hamburger properly. Entrees arrived over one hour after ordering. Service very slow, unapologetic. Very poor management of both hotel and restaurant. Unwilling to accept criticism. Hotel in poor location, it is not in the village of Gstaad, it is in Saanenmoser where there is nothing else to do. We would not return to this hotel for any reason. This hotel charges world-class prices, but it is no world-class hotel!
Comment from Hotel Management
22 Feb 2020 by Andrea and Markus Sprenger, Hotel Management
We thank you for another review about your stay and bad experience in our hotel.
We can only repete our appologize that we could not satisfy your expections at all. It seems that our hotel was just not the rigth choice for you since no only the hotel but alos the village, skiresort etc. was not good enoguht. We are glad to read that you found in Lausanne the right hotel to stay.
We wish you a nice journey in Europe
by A verified traveler
Posted 25 Jul 2018 on Hotels
Comment from Hotel Management
31 Jul 2018 by Andrea Sprenger, Hotel Management
Thank you so much for your nice review.
We hope to see you soon again and send you sunny regards from Saanenmöser
Andrea and Markus Sprenger
by A verified traveler
Saanenmoser's Jewel - perfect family-run hotel
Posted 22 May 2018 on HotelsAbsolutely lovely in every way -- Clean, pretty and quiet -- excellent food and fast wifi. Perfect for a break -- or holiday -- recommend frequently.
Comment from Hotel Management
23 May 2018 by Andrea Sprenger, Hotel Management
Thank you so much for the nice review.
We are happy to have you in our hotel.
Enjoy your day
Andrea Sprenger
by A verified traveler
Cosy Alpine Hotel
Posted 8 Jan 2018 on HotelsA very charming and cosy Alpine Hotel.
by A verified traveler
Rude management!
Posted 10 Jan 2017 on HotelsWe asked for a different room because the one we received was very far away in annexed building. The changed our room to the main one. Upon checkout, the price they demanded was double the price of the room we booked. The manager was horrible to us. Argued with us telling us we were told this, but we were not. I would never agree to a room that was more than double the price of our booking. It was a horrible experience at the front desk. The manager was rude beyond comprehension. Finally charged us correctly, but with undue aggravation. Will never stay there again.
by MICHAEL from Geneva
Posted 15 Aug 2016 on Hotels
Wonderfully relaxing and great service
