Ratings based on 27 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Mar 2020
The deluxe hotel room was not clean and the furniture worn out. After having dinner at the restaurant I got stomack infection. The spa was nice but the hot tub was out of order. Staff very unfriendly. Can not recommend.
by A verified traveler
Posted 31 Jul 2019
Excellent hotel and nice views but there are no air conditioning in the hotel
by A verified traveler
Wonderful hotel
Posted 24 Feb 2019 on HotelsGreat hotel and wonderful food. Our waiter Fabian was a star
by A verified traveler
Alpine Palace stay February 2018
Posted 19 Feb 2018 on HotelsBeautiful hotel next door to one of the main ski lifts. Food was excellent and room was nice too. Would recommend.
by A verified traveler from England
5* facilities but 1* experience
Posted 5 Feb 2018
Pros: the room
Cons: EVERYTHING about customer service. There is none currently.
Location: great location with ski lift on door step if you are skiing, extremely small shopping area but you can get the basics you might need
Lovely hotel, well located in Hinterglemm. Staff not interested in providing any sort of customer service. The worst is the reception team who all seem extremely unhappy that customers are approaching them for information. We were provided with no information when we checked in and so expected information about meal times (we were half board) ski room location (we were on a skiing holiday), spa etc to be in the room. There was no information except a printed sales brochure from the website. The staff serving in the restaurant had to be prompted to provide their service. Even though they saw you coming in, they ignored you. The restaurant is huge, extremely noisy and you feel as though you are sitting in a work canteen. A singer performing at the hotel one evening during our stay described it as the most informal 5* he had ever worked in and praised the staff. He obviously hadn't stayed there. The staff at Woods bar are openly serving the wrong drinks to customers and then passing the drink to other members of staff for them to take into the back - we expected to drink them.
Our room was superb, we had a junior suite and the views were stunning. This was the only thing that prevented us from checking out.
This hotel has all the trappings of a 5* hotel but it is huge and so for those expecting a more personalised 5* experience this is not for you. It needs a serious change to the way it is managed and its customer service regime in our experience.
by A verified traveler
Great hotel.
Posted 7 Jan 2017 on HotelsEverything was great but WiFi could be a lot better. Definitely would recommend this hotel and would come back in the future.
by A verified traveler from Saalbach Hinterglem
amazing stay
Posted 25 Sep 2016 on Hotelswonderful hotel with a nice surroundings and a lot of activities
by A verified traveler
Convenient and clean hotel
Posted 23 Sep 2016 on HotelsIt was a very good experience to stay in this hotel and try the activities in the surrounding area, and we really enjoyed the romantic room
Recommended
for Everyoneby A verified traveler
Heaven on earth
Posted 20 Sep 2016Their is no word to describe the this place
It is out of this world
The nature is absolutely awesome
The air is fresh
Food,location,staff more than excellent
by John from Qatar
Great stay Great Facility
Posted 28 Feb 2016 on HotelsHotel was great! Even with our 130 am check in we enjoyed a much needed glass of champagne. Hotel is fantastic for families, couples, and those with pets. If you choose you can spend your entire stay busy with the many facility ammenties. With the Goat Stall just up the ski slope we can ski home shower change and hit the apres into the evening. The outdoor pool is great and the spa is wonderful. Breakfast is REALLY good and the staff including Michael and Dominic are really attentive.
