Ratings based on 218 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 28 Oct 2024
by A verified traveler
Posted 27 Oct 2024
by A verified traveler
Posted 15 Oct 2024
by A verified traveler
Posted 12 Oct 2024
The overall experience was excellent- staff service exemplary- food in all the restaurants was of a high quality with plenty of choice
Beautiful hotel kept in excellent condition and very clean
Recommend very highly
Comment from Hotel Management
14 Oct 2024 by Mahmoud, Hotel Management
Dear George,We very much appreciate your comments regarding your stay at the Rixos Premium Saadiyat Island Abu Dhabi!We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Best regards,
by A verified traveler from Liverpool
Posted 2 Oct 2024
.
Comment from Hotel Management
5 Oct 2024 by Mahmoud, Hotel Management
Dear Julie,It is our absolute aim to provide our guests with the highest standards of personal service.Thank you for your wonderful review and I hope your memories at Rixos Premium Saadiyat Island Abu Dhabi will be cherished for years to come.We look forward to warmly welcoming you back again.Best regards,Mahmoud
by A verified traveler
Posted 16 Sep 2024
Stayed at the Rixos Premium Saadiyat Island for 16 nights and could have stayed longer.
The concierge team on arrival were excellent, very polite and professional. Our bags arrived at our room at the same time we opened the door. The front desk staff were helpful in moving our room closer to the main pool as requested, just our preference of location.
Food at the hotel: you can’t book à la carte restaurants until the 3rd day of your stay, which is okay if you’re on a long stay like we were, but if you’re staying only a week, you won’t get the full benefits as they are often booked out unless you want a 9pm reservation. If you have young kids, it’s not really an option to go out for dinner that late. The restaurants you can book for à la carte are really good options all around for adults, with a different mixture of choices. The only downside is they didn’t have many options for kids’ meals other than chicken nuggets and chips. It would be nice to see more options for kids.
The kids’ club is excellent. The team are really helpful and very polite, and the kids always wanted to go back for more playtime. The kids’ waterpark needs a little TLC; it looked a little worn down the year before, and this year you can see it needs updating and repairs in certain areas. The wave pool was good and is in better condition than the water park.
The pool staff at the main pool are always polite and really quick to deliver drinks when ordered. The lifeguards are great too.
We will be BACK
Comment from Hotel Management
17 Sep 2024 by Guest Relations Team, Hotel Management
Dear Guest,Thank you for your thoughtful review and valuable feedback.We are pleased to hear that you enjoyed your stay and found our concierge team, front desk staff, and kids' club to be excellent. We appreciate your comments and will certainly consider these for future improvements. We look forward to welcoming you back to Rixos Premium Saadiyat Island.Warm regards,Guest Relations Team
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
14 Sep 2024 by Guest Relations Supervisor, Hotel Management
Dear Guest,Thank you for sharing your feedback regarding your recent stay with us at Rixos Premium Saadiyat Island. We are sorry to hear that your experience did not meet your expectations.To better understand your concerns and discuss how we can improve, I would appreciate it if you could contact me directly. Your feedback is invaluable in helping us enhance our services.Please reach out to me at your convenience. I look forward to resolving this matter and ensuring a better experience in the future.Best regards,MaryiaGuest Relations Supervisormaryia.klimovich@rixos.com
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
10 Sep 2024 by Guest Relations Team, Hotel Management
Dear Guest ,Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience with us. Your feedback is greatly appreciated and motivates us to continue providing excellent service.We hope to have the pleasure of welcoming you back in the future. Thank you once again for your support!Best regards,Guest Relations Team
by A verified traveler
Posted 19 Aug 2024
Comment from Hotel Management
21 Aug 2024 by Guest Relations team, Hotel Management
Dear Guest Paul,Thank you for your feedback. We’re glad to hear that you had a good stay with us. We look forward to welcoming you back in the future!Best regards,Guest Relations Team
