Ratings based on 63 Verified Reviews
4.0 Room cleanliness
4.4 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Great Staff, Great Location!
Posted 17 Jan 2024 on HotelsWhile we were only staying one night, the staff not only allowed us to check in hours early, but also upgraded our room! Everyone was so kind and friendly, the room was great with a nice view overlooking the town and mountains.
Comment from Hotel Management
19 Jan 2024 by Mr. Hung, Hotel Management
Thanks you so much
by A verified traveler
Avoid at all costs
Posted 17 Sep 2022 on HotelsI only stayed in the hotel for 1 hour. I was very surprised as this hotel has very good ratings. I was given a standard room with a city view although I booked a deluxe Mountain View panorama view. The room was incredibly dusty and dirty. When I flushed the toilet the floor filled with water. Finally, when unpacking I found 3 cockroaches climbing over my belongings. I left to check into Amazing Sapa Hotel. The staff was very efficient in refunding me.
by A verified traveler
Posted 23 May 2022
The staff was so friendly and spoke english, gave us really good recommendations. Rooms were good, one was very small compared to the other. It was very clean! Would recommend if only staying for 1-2 nights! The view would have been amazing if the weather was nice! Would totally recommend this hotel!
by A verified traveler
Posted 2 Jan 2020
Really friendly staffs who can converse well in english.
Comment from Hotel Management
9 Jan 2020 by Qui Nguyen , Hotel Management
DearSir/madam, We are so pleased to know that you enjoyed your staying with us, thank you so much for your kindly feedback, we are looking forward to welcome you back at Sapa Panorama hotel. Bestregards,
by A verified traveler
Posted 29 Aug 2019 on Hotels
Very good stay for a couple of nights. We came back from trekking and needed a shower before getting back on the bus. The staff gave us fresh towels and we could shower in the hotel.
Comment from Hotel Management
2 Sep 2019 by Qui Nguyen - Sale Manager , Hotel Management
Dear Hannah, We are so pleased to know that you enjoyed your staying with us, thank you so much for your kindly feedback, we are looking forward to welcome you back at Sapa Panorama hotel. Bestregards,
by A verified traveler
Hotel location and staff
Posted 1 Aug 2019 on HotelsThe staff was really nice and held put stuff while we explored Sapa before and after check in. Everyone was very friendly and helpful. The hotel was in a great location and very quiet in the room.
Comment from Hotel Management
3 Aug 2019 by Qui Nguyen , Hotel Management
DearSir/madam, We are so pleased to know that you enjoyed your staying with us, thank you so much for your kindly feedback, we are looking forward to welcome you back at Sapa Panorama hotel. Bestregards, Qui Nguyen - Sale Manager
by A verified traveler
Great stay and location
Posted 4 May 2019 on HotelsUpon arrival staff were very helpful and got us checked in as soon as possible. The rooms were clean, and had all the amenities all organized and labelled. The location was pretty much in the centre of Sapa Village so getting around was easy. I would definitely book a again!
Comment from Hotel Management
11 May 2019 by Qui Nguyen - Sale Manager, Hotel Management
Dear Don, We are so pleased to know that you enjoyed your staying with us, thank you so much for your kindly feedback, we are looking forward to welcome you back at Sapa Panorama hotel. Bestregards, Qui Nguyen - Sale Manager
by A verified traveler
Posted 25 Apr 2019 on Hotels
Could have done better by having different foods for breakfast. Keep up to date with the correct room images of the hotel bedrooms. Great mountainous view for dining during the day.
Comment from Hotel Management
27 Apr 2019 by Qui Nguyen , Hotel Management
Dear Jeryl,
Thank you so much for your kindly feedback, we would love to welcome you back to our hotel with much better breakfast in future, and update the rooms image correctly.
best regards
by A verified traveler
Good view
Posted 23 Mar 2019 on HotelsLocation is good, near Sun Plaza and stone church. Our room had a good view.
Comment from Hotel Management
23 Mar 2019 by Qui Nguyen - Sale Manager, Hotel Management
Dear Felix, We are so pleased to know that you enjoyed your staying with us, thank you so much for your kindly feedback, we are looking forward to welcome you back at Sapa Panorama hotel. Bestregards, Qui Nguyen - Sale Manager
by A verified traveler from Toronto. ON
Posted 14 Feb 2019
Our stay was excellent!! The staff, breakfast and amenities were all wonderful. Would highly recommend. So convenient that there is a shower downstairs to use if you arrive early from Sapa or are leaving late to go to Sapa.
Comment from Hotel Management
20 Feb 2019 by Qui Nguyen - Sale Manager, Hotel Management
Dear Dolly, We are so pleased to know that you enjoyed your staying with us, thank you so much for your kindly feedback, we are looking forward to welcome you back at Sapa Panorama hotel. Bestregards, Qui Nguyen - Sale Manager
