Ratings based on 37 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Aug 2024
Good service, convenient
by A verified traveler
Posted 15 Jun 2024 on Wotif
by A verified traveler
3d2n family stay
Posted 9 Jun 2024 on HotelsIt was an amazing stay at the hotel. The hotel staffs are friendly. The location is slightly up the hill, which required some effort to walk up however, it is manageable.
by A verified traveler
3d2n family stay
Posted 9 Jun 2024 on HotelsIt was an amazing stay at the hotel. The people and manager are friendly. The location is slightly up the hill, which required some effort to walk up.
by A verified traveler
In the middle and away.
Posted 6 Jan 2024 on HotelsFriendly staff. Great location. Housekeeping could be sharper [my Sensodyne mini-tube of toothpaste disappeared and the minibar wasn’t restocked without prompting], but all-in-all good.
Comment from Hotel Management
5 Mar 2024 by Ms Anna - FOM, Hotel Management
Dear Mr Johan , Thank you for staying at Sapa Highland! It is our pleasure to know that you had an enjoyable experience. As guest satisfaction is our ultimate goal, we strive to take care of every details and deliver high quality services to all the guests. Your positive feedback truly motivates us to continue our hard work every day. Thank you once again for choosing us and we look forward to welcoming you back in the near future. Warm regards,
by A verified traveler
Posted 3 Jan 2024
Didn’t realized this hotel was up in a hill that I had to climb every time I trek down to the market. The hotel doesn’t offer a safe inside the rooms so had to request for it. Limited food choices from the breakfast buffet. Doesn’t feel like a resort even though they claim to be one. Staffs not as friendly or approachable.
by A verified traveler
Posted 1 Jan 2024
Had to request for a safe to be out in the room. Limited food choices for breakfast buffet and staffs not as friendly or welcoming.
by A verified traveler
Nice hotel but not really 4 star
Posted 24 Dec 2023 on HotelsThe staff was very helpful. Hotel was located quite close to the town Centre, but now directly at its heart. There is a street of massage outlets on the way to the hotel, so you can have a late night massage. The hotel staff is unable to help book a transfer from Hanoi, so you have to do it yourself. Although it is rated 4 star, the facilities do not live up to expectations. I would rate it 3 star (international standards), but I it is quite a plush hotel by Vietnam standards.
by A verified traveler
Posted 3 Aug 2023
Friendly, good food.
Comment from Hotel Management
11 Aug 2023 by Ms Anna - Front Office Manager, Hotel Management
Dear Ms Hoa, Thank you for staying at Sapa Highland Resort & Spa! It is our pleasure to know that you had an enjoyable experience. As guest satisfaction is our ultimate goal, we strive to take care of every details and deliver high quality services to all the guests. Your positive feedback truly motivates us to continue our hard work every day. Thank you once again for choosing us and we look forward to welcoming you back in the near future. Best regards,
by A verified traveler from Silver Spring
Posted 30 Jun 2023
The location of the hotel is removed from the hustle and bustle of the main part of town so it feels peaceful and quiet, but it still easily walkable to restaurants and shops. The room was large and bright and amenities were adequate. The buffet breakfast has fairly standard options with a range of Vietnamese and Western dishes. Overall the value for money at this hotel is decent and I would stay here again.
Comment from Hotel Management
4 Jul 2023 by Ms Anna - Front Office Manager, Hotel Management
Dear Mr Sung In , Thank you for sharing your feedback with us! It is our pleasure to know that you had a wonderful experience at the Sapa Highland . As guest satisfaction is our ultimate goal, we strive to take care of every details and deliver an enjoyable stay to all the guests. Your positive feedback is much appreciated and will motivate us to continue our hard work every day, Once again, our most sincere thanks for staying at the sapa highland. We hope to have a chance to welcome you back in the near future.Best Regards
