Ratings based on 35 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Excellent hôtel, great staff, good breakfast and drinks
by A verified traveler
Posted 20 Oct 2024
This was my favourite hotel I have ever stayed in. The staff were fantastic. The hotel was unique with beautiful views. The room was lovely and clean. Staff shuttled us up and down from our room to the lobby within a couple minutes. The location was great too, so close to Catcat village and downtown Sapa, as well as the fanatical gondola. Can’t recommend this hotel more!
by A verified traveler
Posted 29 Sep 2024
This property was advertised very well. Upon arrival the space looked nice too. It is definitely an average place to stay but not as good as you would think. Safety latch was broken as soon as we arrived, and staff tried to charge us extra money for this at checkout. Luckily we had taken a photo. Throughout the night we heard lots of people partying, yelling, and slamming doors. It took 2 days (majority of our stay) to get a night of sleep uninterrupted by this - Bear in mind we are in our 20’s and have stayed at party hostels that were more restful. Staff was good but again we have experienced better. Seems like not so much a place for foreign visitors. I will say the breakfast was good and there was definitely some helpful and very kind staff. Not a bad place to stay, but just not 5 stars.
by A verified traveler
Posted 10 Sep 2024
Some of the staff in the restaurant lied and being shady. Customer already paid the bill but they lied and to hustle more money so they can pocket the money.
by A verified traveler
Posted 29 Aug 2024
Resort is an extremely fitting name! Feels like you are on a retreat, staff happy to help with any requests, views are astounding and cleanliness second to none - extremely happy with my stay and would recommend to anyone going
by A verified traveler
Posted 28 Jul 2024
by A verified traveler
Posted 17 Jun 2024
Excellent on everything, I enjoyed my stay and will come back and stay here again. Thank you very much to all the staff taking good care of me.
Comment from Hotel Management
21 Jun 2024 by CatCat Hills Team, Hotel Management
Dear Phong, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Looking forward to welcome you again at Catcat Hills Resort soon.Best regards,Catcat Hills Resort & Spa.
by A verified traveler
Posted 11 Jun 2024 on Hotels
Comment from Hotel Management
26 Jun 2024 by CatCat Hills Team, Hotel Management
Dear Jihuyn,We are grateful that you took the time to leave us a review. Your feedback helps us to improve service. We will try more and more to give Customers the better services and great experience when travel to Sapa and stay with Catcat Hills Resort.Your sincerely,Catcat Hills Team
by A verified traveler
Posted 9 Jun 2024
by A verified traveler
Posted 31 May 2024
I am speechless with this hotel in a good way!
Everything was excellent all around. The staff was very friendly and helpful, breakfast was amazing with lots of food choices with the view into the mountains and rice fields.The room was very clean and everything was functional.
The best part was the view from the room into the mountain and rice fields. I highly recommend this Hotel.
Comment from Hotel Management
4 Jun 2024 by CatCat Hills Team, Hotel Management
Dear Javier,Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Looking forward to welcome you again at Catcat Hills Resort soon.Best regards,Catcat Hills Resort & Spa.
