Ratings based on 9 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.0 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Feb 2024
The rooms are nicely done and well maintained, very comfortable to stay in. Service and staff are great. The location was perfect.
Comment from Hotel Management
15 Feb 2024 by Du Ngoc Tran (Mr.)- Guest Experience Manager, Hotel Management
Dear Mr Tuan ,It is a big honor for Lotus Aroma Sapa Hotel to have you as our guest! You cannot imagine how proud I and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding from services to hotel location of our hotel are gorgeous and greatly appreciated and will help ensure the services provided at Lotus Aroma Sapa Hotel are of the highest quality. We are so pleased that you're enjoying your holiday!We thank again for taking the time to share your experience, also suggestion. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our hotel as well as Sa Pa town. Sincerely Yours,Du Ngoc Tran (Mr.)Guest Experience ManagerLotus Aroma Sapa Hotel
by A verified traveler
Posted 10 Sep 2023
The good point of this hotel is the proximity to the bus station and the Sapa market. The staff speaks English and some Mandarin, has been friendly and helpful.
Sadly the good point is also the bad point. The close proximity to the market and the bus station means that there will be some noise in early morning and late night.
Comment from Hotel Management
12 Sep 2023 by Hotel Management , Hotel Management
Dear our Value Guestthank you so much for your review, we have noted your experiences and imroving our facility better to ensure that you or any Customer will be enjoyed the stay by choosing Lotus Aroma Sapa Hotel.
by A verified traveler
Posted 14 Nov 2019
The location is very good walking distance to main bus station. Also easily walkable to major historical attractions. Room is big & clean, decorations and furnitures are all boutiques in good taste and unique style. The weekend breakfast was amazing as compare to weekday, mix of western and local VN delights. The staffs all with smiles and helpful.
by A verified traveler
Posted 12 Feb 2024 on Hotels
난방이 원활하지 못하여 추웠는데 직원이 해결해주었습니다. 조식은 전날 저녁에 메뉴를 주문하여 다음날 아침에
룸서비스로 맛있게 먹었습니다. 직원들도 공손하고 친절하였습니다.
Comment from Hotel Management
15 Feb 2024 by Du Ngoc Tran (Mr.)- Guest Experience Manager, Hotel Management
Dear JEUNGOK ,Greetings from Lotus Aroma Sapa Hotel! On behalf of us all at Lotus Aroma Sapa, we would like to thank you for choosing to stay with us and for providing feedback. Your comments are greatly appreciated and will help ensure the services provided to the highest quality.We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our hotel as well as Sa Pa town. Sincerely Yours,Du Ngoc Tran (Mr.)Guest Experience ManagerLotus Aroma Sapa Hotel
by A verified traveler
Posted 1 Oct 2023 on Hotels
by A verified traveler
Posted 30 Dec 2022
サービス、食事、ロケーションがかなり良かったです。支配人の人もフレンドリーで楽しく滞在できました。オススメです
Comment from Hotel Management
31 Dec 2022 by lotusaromasapa, Hotel Management
Dear Kenji,It is a true pleasure to be in receipt of feedback on your wonderful experience staying with Lotus Aroma Sapa Hotel on this occasion.I am greatly delighted to learn of your most memorable stay, from our spectacular view balcony to the dedicated hospitality extended throughout your time with us. We will surely pass on your generous words of recognition to all staffs and the rest of our team who will be very inspired to keep on providing a high standard of services to all of our guests.We will be looking forward to welcoming you back with us and offering a more refreshed experience on your return visit certainly.Sincerely,Hotel Management
by A verified traveler
Posted 7 Oct 2019 on Hotels
by A verified traveler
Posted 11 Jul 2019
Rất sạch sẽ, phòng và nội thất xịn, đồ ăn rất ngon
Comment from Hotel Management
13 Jul 2019 by Director Of sales & Marketing, Hotel Management
Dear Anonymous,
Trước hết thay mặt toàn thể nhân viên Khách sạn Lotus Aroma Sapa, chúng rất cám ơn bạn vì đã gửi cho chúng tôi một đánh giá rất tích cực trong kỳ nghỉ của mình tại Lotus Aroma Sapa
Chúng tôi luôn cảm thấy tự hào khi có thể đem lại một chất lượng dịch vụ tốt nhất và để lại những dấu ấn khó phai trong lòng Quý khách . Cám ơn bạn đã lựa chọn Lotus Aroma Sapa Hotel là điểm dừng chân lý tưởng của mình trong kỳ nghỉ vừa qua.
Một lần nữa xin chân thành cám ơn bạn, và chúng tôi hy vọng sẽ có cơ hôi được đón tiếp bạn tại Thành phố Sapa xinh đẹp trong ngôi nhà của Lotus Aroma Sapa Hotel.
Trân trọng!
Tạ Thị Khánh (Ms).
Director Of sales And Marketing
by A verified traveler
Posted 14 May 2019
Comment from Hotel Management
4 Jun 2019 by Sinh Nguyen, Hotel Management
Hi,
Warmest greeting from Lotus Aroma Sapa Hotel,
Thank for your request,
We always try our best to make our service better & better
Hope we have a chance to welcome you in coming time
Thank you so much
