Ratings based on 32 Verified Reviews

4.1 out of 5
69% of guests recommend
4.0 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 28 May 2023
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 18 Feb 2020
3 out of 5
by A verified traveler

A Good Place for the Money

Posted 29 Dec 2018 on Hotels
Staff was wonderful and location was good. Room was nice size for the price but dated. Room smelled musty but has to be because of the area and weather. Was a good place to call home base while we stayed in Sapa since you dont go there to spend time in the room anyway.
Comment from Hotel Management
29 Dec 2018 by Johnny , Hotel Management
Dear Valued Guest! Greetings from Chapa Dew Boutique hotel Thank you very much to your reviews via hotels.com network .Also we apologized about something not great enough during your staying in Sapa We all the best for you and your famaily Best regards Johnny ( Hotel - Manager )
5 out of 5
by A verified traveler

Highly recommend

Posted 15 Jun 2018 on Hotels
We were touring around Vietnam and this was by far the best hotel we stayed in. We arrived in on the 6am sleeper bus from Hanoi and the allowed us to check in straight away to freshed up before our day trekking without any extra charge. They showed us 2 rooms and let us choose which one we wanted. Both had very good views and both were spacious and clean. The breakfast (included) was decent and the staff were very polite and friendly. They helped us book our ticket back to Hanoi. Would definitely stay here again.
Comment from Hotel Management
16 Jun 2018 by Johnny , Hotel Management
Dear Valued Guest! Greetings from Chapa Dew Boutique hotel Thank you very much for your great reviews via hotels.com net work Wish all the best for you and enjoy your time in Vietnam We look forward to seeing you again Best regards Johnny ( Hotel - Manager )
3 out of 5
by A verified traveler from singapore

Terrible first night. There are better hotels

Posted 19 Jan 2018
Room-For the budget, the room is spacious with a balcony. Sapa was cold in January. Heater is not strong to warm the room. Shower heater take some time to heat up and can only last a shower of about 10-15minutes before it runs out of hot water. It was freezing cold on my first night with no extra heater provided and cold shower water and we requested for an extra blanket. To add on to the bad night, at 3 plus am, loud sound was heard outside my hotel room. People shouting and smashing things. No idea what was happening as they were shouting in viet and we do not dare to step out of the room. Location - Location is good. Doorstep to every thing. It's along the main street of sapa town and real close to the town square and many popular food restaurants. Service staff - Hotel owner speak very good english and he is very helpful. However, Most of the staff only know little English. When we were freezing cold and called the reception for help to get an additional heater, they can't seems to understand and in the end we just requested for a blanket. As there is no rubbish bin in the room, we pack our rubbish in a plastic bag and left it at the front of the room. However when we are back the next day, the trash was not cleared. Hotel Breakfast - Limited variety and same for both days when I stayed. But what else can you expect from such a budget?
Comment from Hotel Management
21 Jan 2018 by Johnny , Hotel Management
Dear Sir / Madam! Greetings from Chapa Dew Boutique Hotel Thank you very much for your reviews via Expedia.com network , wish you having a great time .Also we apologized to something not good enough during your time to stay at the hotel We are upgrading to be better soon and look forwards to seeing you again Best regards Johnny ( Hotel - Manager )
5 out of 5
by Harminder

Awesomeness

Posted 25 Sep 2017 on Hotels
We got upgraded for free :) We push an extra night stay there and the staff were very helpful. I booked day tour from the hotel is was on 15 USD (way cheaper than online). Upon arrival from the tour they offered me a room for shower & rest while waiting for the van to drop us to Lao Chai train station. The staff is very friendly & always smiling. Throughout my stay in Sapa i realized that the local's all well as the staffs are very welcoming & approachable. Their willingness for learning really inspired me.
Comment from Hotel Management
27 Sep 2017
Dear Sir! Thank you very much for your great reviews Wish you having a great time and hope to see you again Best Regards Johnny
5 out of 5
by david

Posted 12 Aug 2017 on Hotels
Very nice. Excellent staff. Worth more than what we paid.
Comment from Hotel Management
25 Aug 2017
Dear Sir Greetings from Chapa Dew Boutique Hotel. Thank you for your review about our Hotel. Your comment encourages us a lot to provide good service to customers. Wish you and your family all the best Best Regards Daniel Linh _ Hotel Manager
5 out of 5
by A verified traveler

Great place to stay

Posted 11 Aug 2017 on Hotels
My husband and I stayed here last month and couldn't have bee nor happier. The staff and the location are perfect. We had a room with a view and it did not disappoint. We would not hesitate to come back.
Comment from Hotel Management
25 Aug 2017
Dear Sir/ Madam Greetings from Chapa Dew Boutique Hotel. I am glad to know your couple did have a comfortable stay with Chapa Dew. Wishing you a good trip & wonderful life together. We look forward to welcome you next time. Take care of yourself and good luck. Best Regards Daniel Linh _ Hotel Manager
3 out of 5
by A verified traveler

reasonable rate

Posted 27 Jul 2017 on Hotels
booked & paid, but end up could not stay, but hotel seems nice enough
Comment from Hotel Management
25 Aug 2017
Dear Sir We are sorry as you could not come. Hope to welcome you next time. Thanks for your review. Best Regards Daniel Linh _ Hotel Manager
4 out of 5
by A verified traveler

Great Family Run Boutique Hotel

Posted 14 Jun 2017 on Hotels
Stayed for 3 nights from 07 to 10 Jun 2017 Location is Great, just beside busy street where u can find Shops & Eateries. 10 minutes walk to church, 15 minutes walk to Lake Hotel just renovated, facilities & rooms are quite new condition, breakfast is Great It will be Better, if can make the center area into beautiful garden Family run boutique hotel, like the lady boss, her son & the counter lady very much, wish to visit again PC Yap
Comment from Hotel Management
30 Jun 2017
Dear Sir/ Madam Greetings from Chapa Dew Boutique Hotel, Sapa. Thank you for choosing to stay with us. We are happy to see your review on hotels.com. Hope to welcome you again next time. Wish you a great time. Best Regards
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