Ratings based on 60 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
For our first visit to Sapa, we are so happy we stayed at the Bamboo Hotel! It is conveniently located for both trekking and the amenities of Sapa. The rooms were clean, the food was great and the onsite spa was a delight. By far, the best part though was the staff. They were all so wonderful but in particular, Julie at the front desk went above and beyond for us every chance she had. She even went as far as hand delivering a birthday cake (with a song!). We would love to come back to the and stay!
Comment from Hotel Management
18 Dec 2024 by Bamboo Sapa Team, Hotel Management
Dear valued guest,Thank you for trusting and choosing the services of Bamboo Sapa Hotel. We are very happy that the services at the hotel have satisfied you. We will proudly share with the staff about your nice comment. That will definitely be a great source of motivation for us to work every day. We hope to continue to welcome you and your friends and relatives in the upcoming vacations of the group in majestic Sa Pa! If you need assistance with booking a room, do not hesitate to contact us. Once again, thank you very much.Besr Regards - Bamboo Sapa Team !
by A verified traveler
Posted 17 Oct 2024
Beautiful hotel. Close to city centre. Easily able to walk to most places. Clean tidy rooms. They did lose our laundry but found it eventually
Comment from Hotel Management
26 Oct 2024 by The Management Team, Hotel Management
Dear valued guest,Thank you for trusting and choosing the services of Bamboo Sapa Hotel. We are very happy that the services at the hotel have satisfied you. We will proudly share with the staff about your nice comment. That definitely will be a great source of motivation for us to work every dayWe hope to continue to welcome you and your friends and relatives in the upcoming vacations of the group in majestic Sa Pa! If you need assistance with booking a room, do not hesitate to contact us.Wishing you a meaningful weekend. Once again, thank you very much.Sincerely,Ngoc Anh - Front Office Manager
by A verified traveler
Posted 21 Sep 2024
Very clean. Mountain view was incredible. We also stayed in a standard room that was also very clean but did have some street noise. Food was good at buffet. Pool clean. Friendly staff. Would stay again
Comment from Hotel Management
23 Sep 2024 by Bamboo Sapa Team, Hotel Management
Dear, our valued guest Thank you very much for choosing Bamboo during your recent vacation and also sincerely thank you for your extremely valuable comments. Wishing you and yours always good health and good luck. See you again on your next trip Best regards !Bamboo Guest relations Manager
by A verified traveler
Posted 27 Feb 2024
breakfast was very good, good spread. rooms were very clean and well equipped. facilities were kept clean and well maintained.
Comment from Hotel Management
28 Feb 2024 by Bamboo Sapa Team, Hotel Management
Xin Chào, Thank you for taking the time to review our the hotel. Your feedback and comments will be extremely valuable contributions to efforts to improve service quality throughout the Bamboo Sapa Hotel operation process. Once again, Bamboo Sapa Hotel sincerely thanks you for your choice and looks forward to once again joyfully welcoming and serving you and your relatives in the near future to feel the change and Careful about the service that Bamboo Sapa has committed to. Best regards,
by A verified traveler
Posted 25 Jan 2024
Comment from Hotel Management
30 Jan 2024 by The Management Team, Hotel Management
Dear Valued Guest, Thank you very much for your lovely review of our hotel. We trust that you had a comfortable and relaxed stay with us. We love to hear such beautiful guest feedback, I am so happy to know how much you enjoyed your stay experience. Our property and passionate colleagues are working hard everyday to earn guests’ praises like yours and I will share your kind words to the entire of our team. Many thanks again, we look forward to welcoming you back very soon when your travels plan ahead to bring you back to Sa Pa town. Sincerely,
by A verified traveler
Posted 28 Dec 2023
Nice location and friendly staffs
Comment from Hotel Management
7 Jan 2024 by The Management Team, Hotel Management
Dear Valued Guest, Thank you very much for your lovely review of our hotel. We trust that you had a comfortable and relaxed stay with us. We love to hear such beautiful guest feedback, I am so happy to know how much you enjoyed your stay experience. Our property and passionate colleagues are working hard everyday to earn guests’ praises like yours and I will share your kind words to the entire of our team. Many thanks again, we look forward to welcoming you back very soon when your travels plan ahead to bring you back to Sa Pa town. Sincerely,
by A verified traveler
Posted 17 Sep 2023
Comment from Hotel Management
17 Oct 2023 by Customer Service Team , Hotel Management
Dear Valued Guest Le Thi,Thank you for your stay at our hotel. We are pleased to know that our accommodation and service were to your satisfaction. You can be sure that our management and staff will keep trying our utmost to improve day by day to deliver the highest level of service simply because our customers deserve the very best.Thank you so much and hope your travel will be a nice trip and an exceptional experience in our beloved Vietnam. Take care and see you soon!Sincerely,Customer Service TeamBamboo Sapa Hotel
by A verified traveler
Posted 12 Apr 2023
We were warmly greeted on arrival by wonderful bell staff and Ngoc Du and Ngoc Anh. We were impressed with their english skills and outstanding customer service. The bell boys were also responsive and helpful. We unfortunately had a noise issue to do with a large family staying in the room beside us. Manager Dzu promptly dealt with our complaint which was much appreciated. Dzu also greatly assisted us in booking transportation back to Hanoi. All round excellent service, and if the mist lifts at and around the hotel, you will also enjoy amazing views of the mountains. So its worth extra for a room with a view!
Comment from Hotel Management
13 May 2023 by Customer Service Team , Hotel Management
Dear valued guest N, Thank you for your kind review of your stay with the Bamboo Sapa Hotel Team. Our management and staff will keep trying our utmost to improve day by day to deliver the highest level of service simply because our customers deserve the very best. We thank you and hope to welcome you back to our beloved Vietnam and also Bamboo Sapa Hotel. Take care and see you soon! Sincerely, Customer Service Team Bamboo Sapa Hotel
by A verified traveler
Sapa is beautiful. Bamboo hotel is good
Posted 19 Mar 2020 on HotelsWe travelled to Bamboo hotel during a very low volume time. The hotel was beautiful however with very few guests some things were lacking. We were happy with our room but not happy that the balconies had no chairs to sit on. The pool also had no cushions on the few wicker chairs that were there and no loungers other than the stationary ones in the pool. The breakfasts were okay but the coffee was very disappointing. It was not ready at 7 am when we came down even though breakfast started at 6. When I inquired about coffee a sterno was lit and placed under the jug of yesterday’s coffee to reheat it. I did not have coffee. Overall the location is good and has shops and restaurants near it.
Comment from Hotel Management
26 Mar 2020 by Hotel Manager, Hotel Management
Dear Valued Guest,
Thank you for taking the precious time to share about your recent trip with us. We are truly sorry that we have led to false expectations to our beloved customers since we show pictures of a Grand Deluxe room with balcony furniture on our OTA sites, while it is in fact that some room has it and some do not. We would like to send you our utmost apology that our staff did not deliver a breakfast of top-notch quality and did not prepare the coffee on time.
Please rest assured that we have passed on your feedback to the relevant department for further improvement! We truly hope that you could come back here again soon to immerse yourself in our services and facilities!
Sincerely yours,
The Hotel Management
by A verified traveler
Posted 11 Feb 2020
Comment from Hotel Management
27 Feb 2020 by Hotel Manager, Hotel Management
Dear Valued Guests,
Thank you for giving us the perfect rating on We are so thrilled to know that you had a wonderful holiday with us and loved our service. It's definitely a boost for us every time we receive the positive reviews such as this.
We hope to welcome you back in the near future.
Sincerely yours,
The Hotel Management
