Ratings based on 100 Verified Reviews

4.4 out of 5
82% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

A wonderful place

Posted 25 Jul 2024 on Hotels
An amazing stay in a lovely hotel. Perfect for our needs. The hotel is perfectly located just away from the busy centre of Sapa. All staff couldn’t do enough for us. I would definitely recommend this place if you are visiting Sapa.
5 out of 5
by A verified traveler

Lovely hotel.

Posted 23 Dec 2023 on Hotels
Lovely hotel, formerly Victoria with its own train from Hanoi. I used its sauna and steam room on both days. Stayed in ground floor room with garden view.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 29 Nov 2023
5 out of 5
by A verified traveler

Posted 15 Sep 2023 on Hotels
This is my second stay in the same hotel. Well located and has good ambience. I wished they offered us early check in as we arrived early by train from Hanoi and had to start our tour without the chance to freshen up.
4 out of 5
by A verified traveler

Posted 28 Sep 2022
A place is in a private area but stilll a lot of noise from the local restaurants at night.
4 out of 5
by A verified traveler

Posted 2 May 2022
The place is clean and close to town.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 3 Apr 2021 on Hotels
5 out of 5
by A verified traveler

Very Nice hotel

Posted 1 Apr 2021 on Hotels
excellent hotel, helpful FO and Lobby bar, good for relax, recommended
5 out of 5
by A verified traveler from Seoul, Lotra

Posted 16 Dec 2019
The most personable and hospitable staffs. It felt like a home away from home. I loved sitting on a very comfortable sofa at the front entrance of the hotel, and enjoyed the view of Hanoi street.
Comment from Hotel Management
6 Jan 2020 by Guest Relations Executive, Hotel Management
Dear Valued Guest, Thank you for your feedback but Victoria Sapa Resort & Spa is located in Sapa. :) Warmest regards, Guest Relations Executive
5 out of 5
by A verified traveler

Two nights weekend stay

Posted 3 Dec 2019 on Hotels
Hotel had a cosy vibe, with a log fire in the lobby. It was very well situated, with steps leading to town centre, so can avoid the messy construction on the road. Service was excellent, from front desk to restaurant staff. Breakfast spread was great and the buffet Bbq dinner with show was enjoyable. Spa was just average though. Rooms further away from lake are quieter, and views are just as good.
Comment from Hotel Management
5 Dec 2019 by Guest Relations Executive, Hotel Management
Dear Valued Guest, Many thanks for sharing your outstanding review for Victoria Sapa Resort & Spa. We are humbled by your kind words for the team for their praise-worthy and topnotch service. We are glad you enjoyed our breakfast buffet among others. We look forward to more of your many future visits. Warmest regards, Guest Relations Executive
Back to Hotel Details Showing Reviews 1 - 10 of 100 Next