Ratings based on 37 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Okay stay
Posted 22 Nov 2023 on HotelsStay was so-so. Room wasn’t very clean when I arrived - sink was not cleaned and had hair/toothpaste stains, there was garbage in the garbage can. You could plug in either the tv or the fridge but not both! The reception was usually empty, and often the lights would be off and you would have to feel your way to the stairs. There was also no hot water the whole time. However the location is perfect, the bed was comfy, the service was fine, and there is an excellent restaurant attached (seriously, the restaurant is amazing). So the hotel is okay, but nothing great.
by A verified traveler
good
Posted 19 Mar 2020 on Hotelsgood location, clean room, OK breakfast, front desk not very present and not at all helpful.
Comment from Hotel Management
20 Mar 2020 by HT, Hotel Management
Dear valued guest,
Thank you for your feedback however you stayed with us during virus spread time so all our H'mong staff off . thanks you for understanding.
Have a good day
The hotel management
by A verified traveler
avoid if you can
Posted 5 Jan 2020 on Hotelsbad experience with a very proud and arrogant man, who is the husband of the owner.
Comment from Hotel Management
6 Jan 2020 by Hoan, Hotel Management
Dear Mr. Kin,
Thank you for your feedback. I am sorry for not meeting your expectation as we are a family hotel and running bussiness follow guideline and standards of local authority. Upon check in if you are not happy please let me know then I can help you book a higher standard 4,5 star.
thanks for your feedback and we will do our best to satify 100% comming guest.
best regards,
Hoan Trinh
by A verified traveler
Posted 31 Dec 2019 on Hotels
Comment from Hotel Management
6 Jan 2020 by Hoan, Hotel Management
thanks for your feedback
by A verified traveler
nice place to stay
Posted 12 Dec 2019 on Hotelsnice place and very to go anywhere from this hotel location. service was nice and helpful. but there is no lift. warmer bed is a bonus.
Comment from Hotel Management
14 Dec 2019 by Hoan, Hotel Management
thanks
by A verified traveler
warm bed and comfort.
Posted 12 Dec 2019 on Hotelscentral location. they have electric warmer bed during cold weather which is a bonus. one of the day no hot water but other days its very hot. the breakfast serving in another location but its near by. the variety is acceptable. no lift if you have issue with your legs. overall its a good place to stay.
Comment from Hotel Management
14 Dec 2019 by Hoan, Hotel Management
Thank you
by A verified traveler
Helpful staff
Posted 28 Oct 2019 on HotelsStaff were very accomodative and helpful. Location was very convenient. Good value for money!
Comment from Hotel Management
30 Oct 2019 by Hoan, Hotel Management
Thanks for your feedback
by A verified traveler
A hidden gem
Posted 6 Oct 2019 on HotelsI had a fantastic stay here, it was quiet, comfortable, and beautiful. The hotel and family running it were absolutely amazing and helped me to really enjoy my stay in Sapa.
Comment from Hotel Management
7 Oct 2019 by tri, Hotel Management
Thank you Mr. Wayne for your stayed. Have a great time in Vietnam
by A verified traveler
Friendly Family Owned Hotel
Posted 17 Sep 2019 on HotelsFamily owned hotel, they were so friendly and helpful during our stay. We stayed one night at Sa Pa and they help us booked a tour for trekking as well as telling us what to see around. The hotel is well located, with breakfast included. I would definetely stay here agaim!
Comment from Hotel Management
17 Sep 2019 by Hoan, Hotel Management
Dear Ms. Vanessa,
Thank you for stayed with us and we are appriciated very much for your comment.
thank you and have a good trip to Vietnam
Best regards,
Hoan Trinh (Ms.)
by A verified traveler
Posted 22 Aug 2019
Staff cheerful and attentive to our needs. The hotel is ideally located in the centre of town, right in the hub of the nightlife ( should you want that), yet the room was quiet and not affected by the activities. A pleasant experience
Comment from Hotel Management
22 Aug 2019 by Hoan, Hotel Management
Thank you very much for your feedback. have a good holiday
