Ratings based on 941 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Brett Wilson, Hotel Management
Dear Matthew,We live by a service culture we call Sai Jai - meaning from the heart with everything we do and we are delighted to know we were able to create this feeling and experience for you.In the meantime, we are super proud of both the team and resort and it is always nice to hear you feel the same way. I know team works very hard on making sure guests are having the best time with us and they said to say thank you for your kind comments.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Our Beach House Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach
by A verified traveler
Posted 7 Nov 2024
The property looks good but the beach is disgusting because of the all the trash. The water at the property has a very strong Clorex smell when you shower and in the sinks.
Comment from Hotel Management
8 Nov 2024 by Brett Wilson, Hotel Management
Dear Irina,Thank you for sharing your feedback with us. We are glad you appreciated the property’s aesthetic but regret that certain aspects fell short of your expectations. We understand the importance of a pristine beach experience, and we’re working closely with local authorities to maintain the beach areas as clean and inviting as possible.Your note about the water's scent is also taken seriously. We’ll promptly investigate this to ensure it meets the highest standards of comfort and quality.We hope to have the opportunity to welcome you back and offer a more satisfying experience in the future. Sincerely,Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Brett Wilson, Hotel Management
Dear Alicja,We live by a service culture we call Sai Jai - meaning from the heart with everything we do and we are delighted to know we were able to create this feeling and experience for you.In the meantime, we are super proud of both the team and resort and it is always nice to hear you feel the same way. I know team works very hard on making sure guests are having the best time with us and they said to say thank you for your kind comments.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Our Beach House Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach
by A verified traveler from AUBURN
Posted 13 Oct 2024
Nothing to complain
Comment from Hotel Management
15 Oct 2024 by Brett Wilson, Hotel Management
Dear Klaudia,Thank you very much for your kind review! We are delighted to hear that your stay with us met your expectations.It was truly a pleasure to host you, and we hope to welcome you back for another seamless and enjoyable experience in the near future. Our Beach House Your Holiday Home!Brett WilsonGeneral Manager
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
19 Sep 2024 by Brett Wilson, Hotel Management
Dear Dana,Thank you for taking the time to share your feedback with us.We are sorry to hear that your experience did not fully meet your expectations. We value your input and would appreciate more details on the areas where we could improve.Your satisfaction is important to us, and we are committed to enhancing our services. Please feel free to reach out directly to discuss your concerns further.We hope to have the chance to better serve you in the future.Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach
by A verified traveler
Posted 5 Aug 2024
Fantastic resort and great staff
Comment from Hotel Management
6 Aug 2024 by Brett Wilson, Hotel Management
Dear Lee,Thank you for your kind words! We are delighted to hear that you enjoyed your stay at our resort and appreciated the efforts of our team. It was our pleasure to have you with us, and we hope to welcome you back for another fantastic experience soon.
by A verified traveler
Posted 5 Aug 2024
A lovely facility with very helpful staff. A great place to relax by the adults-only pool or take the steps down to the beach with golden sand and warm sea water.
Comment from Hotel Management
5 Aug 2024 by Brett Wilson, Hotel Management
Dear Barbara,Thank you for your kind words! We’re delighted to hear that you enjoyed our facilities and found our staff helpful. It’s wonderful to know you had a relaxing time by the adults-only pool and appreciated the beautiful beach with its golden sand and warm sea water.We look forward to welcoming you back for another rejuvenating stay.Our Beach House Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach
by A verified traveler
Posted 30 Jul 2024
Comment from Hotel Management
1 Aug 2024 by Brett Wilson, Hotel Management
Dear Annette,Thank you for your positive rating! We are thrilled to know that you had a good experience with us. If you have any specific feedback or suggestions, we would love to hear from you. We look forward to welcoming you back!Our Beach House Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach
by A verified traveler from Weybridge
Posted 28 Jul 2024
The ideal luxury breakaway in a beautiful part of Phuket . Although a very high quality resort complex , it still felt easy going and relaxed . Couldn't fault it .
And the location is 5 mins drive from the Elephant Care Sanctuary - if you have time is a real special place to spend a few hours .
Comment from Hotel Management
1 Aug 2024 by Brett Wilson, Hotel Management
Dear Mark,Thank you for your glowing review! We’re delighted to hear that you found our resort to be an ideal luxury getaway and appreciated the relaxed atmosphere amidst high-quality surroundings.We’re glad you enjoyed the nearby Elephant Care Sanctuary as well. It’s a wonderful recommendation, and we’re pleased that our location made it easy for you to visit.We look forward to welcoming you back for another exceptional stay!Our Beach House Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach
by A verified traveler
Posted 21 Jul 2024
Comment from Hotel Management
23 Jul 2024 by Brett Wilson, Hotel Management
Dear Ting Fen Amy,Thank you for your positive rating! We are delighted to hear that you had a very good experience during your stay with us.If you have any additional feedback or suggestions on how we can make your next visit even better, please feel free to share. We look forward to welcoming you back!Our Beach House Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach
