Ratings based on 32 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
The shower ran out & left a big puddle on the floor.
by A verified traveler
Posted 28 Nov 2024
Unsafe
Comment from Hotel Management
28 Nov 2024 by Om Sharma, Hotel Management
Dear Filip,Thank you for your feedback. We're sorry to hear that you felt unsafe during your stay. We take safety concerns very seriously and are committed to providing a secure environment for all of our guests.If you're comfortable, we'd appreciate more details about your experience so we can investigate and address any issues. We hope you'll consider staying with us again and allow us the opportunity to provide a better experience.Please feel free to reach out directly at the front desk number if you'd like to discuss further.Best regards,Om Sharma,Guest services agent.Comfort Suites Kelowna
by A verified traveler
Posted 28 Nov 2024
Nice
Comment from Hotel Management
28 Nov 2024 by Om Sharma, Hotel Management
Dear Gary,Dear [Guest's Name],Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great experience with us. It’s always a pleasure to know our guests feel at home and enjoy their stay.We truly appreciate your kind words and look forward to welcoming you back to Park Inn Kelowna in the future!Best regards,Om Sharma,Guest services agent,Park Inn, Kelowna
by A verified traveler
Posted 27 Nov 2024
Nice clean rooms
No water pressure adjustments so water sprays at one strength and can sting.
Comment from Hotel Management
27 Nov 2024 by Om Sharma, Hotel Management
Dear Warren,Thank you for your wonderful 5-star review! We're thrilled to hear that you enjoyed the clean rooms. We also appreciate your feedback regarding the water pressure – we understand how that can be a bit of an inconvenience, and we'll be looking into ways to improve it. We hope to welcome you back soon and provide you with an even more comfortable stay!Best regards,Om Sharma.
by A verified traveler
Posted 26 Nov 2024
Nice, updated hotel. A bit noisy the parking lot during night time.
Comment from Hotel Management
26 Nov 2024 by Om Sharma, Hotel Management
Dear Anca,Thank you for your kind review! We're glad you enjoyed our updated hotel. We appreciate your feedback about the noise in the parking lot and will look into ways to improve the experience for our guests. We hope to welcome you back soon for an even better stay!Kindest regards,Om Sharma
by A verified traveler
Posted 25 Nov 2024
No full length mirror in the room.
Comment from Hotel Management
26 Nov 2024 by Om Sharma, Hotel Management
Dear Laurren,Thank you for your feedback. We appreciate you bringing the lack of a full-length mirror to our attention. Your comfort and convenience are important to us, and we'll consider your suggestion as we continue to improve our guest experience. We hope to have the opportunity to welcome you back and provide an even better stay next time!Kindest regards,Om Sharma
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Om Sharma, Hotel Management
Dear J,Thank you so much for the perfect 5-star rating! We're thrilled to hear you had such a wonderful experience. Your kind words mean a lot to us, and we look forward to welcoming you back for another amazing stay in the future!Best regards,Om SharmaPark Inn team.
by A verified traveler
Posted 18 Nov 2024
Included breakfast was not good as there were no options, very few were staying at the hotel so they possibly just didn’t bother making it. The bread quality looked sad, and the cereal that looked like it was sitting out for weeks. We ended up just going out for breakfast ourselves. Hotel itself was very clean other than the coin washing machine. It needed to be cleaned, and I had to go to a laundromat which was inconvenient. The staff was very friendly though.
Comment from Hotel Management
20 Nov 2024 by Om Sharma, Hotel Management
Dear Grace,Thank you for sharing your feedback. We're glad to hear that you found the hotel clean and that you appreciated our friendly staff. However, we truly apologize for the issues you experienced with the breakfast and the coin washing machine. We understand how important a good breakfast is and are sorry to hear that it didn't meet your expectations. We will definitely take your comments into consideration and work to improve the variety and quality of the breakfast offerings.Additionally, we will address the cleaning of the washing machine to ensure that future guests have a more pleasant experience.We appreciate your valuable feedback and hope you'll consider staying with us again in the future.Best regards,Om SharmaGuest services
by A verified traveler
Posted 17 Nov 2024
Rooms are very clean.
Comment from Hotel Management
20 Nov 2024 by Om Sharma, Hotel Management
Dear Maureen,Thank you so much for your excellent review! We're thrilled to hear that you found the rooms to be very clean. Cleanliness is one of our top priorities, and it's great to know that it contributed to your positive experience.We truly appreciate your feedback and look forward to welcoming you back for another wonderful stay!Best regards,Om SharmaGuest Services agent
by A verified traveler
Posted 14 Nov 2024
Kids loved the pool
Comment from Hotel Management
17 Nov 2024 by Om Sharma, Hotel Management
Dear Darrel,Thank you so much for your kind review! We’re thrilled to hear that your kids loved the pool – it's always great to see families enjoying their time together. We appreciate your feedback and hope to welcome you back for another stay in the future. If there's anything we can do to make your next visit even better, please don’t hesitate to let us know!Warm regards,Om Sharma
