Ratings based on 980 Verified Reviews
3.0 Room cleanliness
3.6 Service & staff
3.4 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Older facility. Nothing spectacular but not bad either. Feel that it is overpriced for what it is for sure.
Comment from Hotel Management
2 Jan 2025 by Property Manager, Hotel Management
Thank you for sharing your thoughts about your recent stay with us. We appreciate your candid feedback and are pleased to hear that your experience was generally positive. We understand your perception of the facility and would like to share that we have recently undertaken modifications to enhance the comfort and quality of our accommodations. While we continue to improve, your feedback reminds us of the importance of communicating these updates effectively to our guests. We also take your comments about pricing seriously and will review them as part of our commitment to providing value for our guests. We hope to have the opportunity to welcome you back and provide an even better experience in the future.
by A verified traveler
Posted 1 Jan 2025
Comment from Hotel Management
1 Jan 2025 by Property Manager, Hotel Management
Thank you for taking the time to share your feedback. We deeply regret that your recent stay with us did not meet your expectations and fell short in several areas. Please accept our sincere apologies for the inconvenience you experienced. Your feedback is invaluable as we work to enhance the guest experience. We hope you will consider giving us another opportunity in the future to provide the level of service and comfort you deserve.
by A verified traveler
Posted 30 Dec 2024
Toilet leaked every time it was flushed. No attempt to fix after multiple requests The drywall behind the toilet is covered in mold
Comment from Hotel Management
31 Dec 2024 by Property Manager, Hotel Management
Thank you for taking the time to share your concerns. We deeply regret the issues you experienced during your stay, and we sincerely apologize for not addressing them to your satisfaction. A leaking toilet and mold behind the drywall are absolutely unacceptable, and we take your feedback very seriously. Please rest assured that we are investigating this matter immediately. Our maintenance team will address the plumbing and rectify the issue with the drywall to ensure no other guest experiences this in the future. We understand how disappointing this must have been, and we genuinely apologize for not meeting our usual standards of comfort and service. We hope you will give us another opportunity to provide you with the exceptional experience you deserve.
by A verified traveler
Posted 3 Dec 2024
The toilet seat was broken, and shower was not working great. looked like someone had spilt drink all over phone, was very sticky. we had long night first night lots of fighting in-between both rooms while we slept. i say this was a run down hotel. the beds were clean and room was ok.
Comment from Hotel Management
4 Dec 2024 by Property Manager, Hotel Management
Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay. A broken toilet seat, a poorly functioning shower, and the condition of the phone are certainly not up to our standards, and we deeply regret the inconvenience these caused. Additionally, we are very sorry to hear about the disturbances during the night, as ensuring a peaceful and restful stay is one of our top priorities. We do appreciate your kind words regarding the cleanliness of the beds and the room, and we are glad you found these aspects satisfactory. Please know that we take your feedback seriously and are addressing these concerns with our team to ensure they are resolved promptly. We value your patronage and hope you will give us another opportunity to provide you with the high-quality experience you deserve. Thank you for bringing these matters to our attention.
by A verified traveler
Posted 26 Nov 2024
everything is pretty clean
Comment from Hotel Management
27 Nov 2024 by Property Manager, Hotel Management
Thank you for your kind words and the perfect 5 out of 5 rating! We’re delighted to hear that you found everything clean and up to your expectations. Your feedback means a lot to our team, and we’re thrilled to have provided you with a positive experience. Should you need anything during your next visit, please don’t hesitate to let us know—we’d love to welcome you back soon!
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Property Manager, Hotel Management
Thank you for sharing your feedback and for rating us 4 out of 5! We truly appreciate you taking the time to let us know about your experience. We’re delighted to hear that you had a pleasant stay and enjoyed aspects of your visit. At the same time, we are always striving for a perfect 5-star experience, and your feedback helps us identify areas where we can improve. If there is anything specific you feel we could enhance to make your next stay even better, please don’t hesitate to share your thoughts with us. We value your patronage and look forward to welcoming you back in the future. Thank you for choosing. We hope to see you again soon!
by A verified traveler
Posted 15 Nov 2024
Said just renovated but kept old tub
Comment from Hotel Management
16 Nov 2024 by Property Manager, Hotel Management
Thank you for staying with us and for sharing your thoughts about your experience. We appreciate your feedback regarding the tub in your room. While our recent renovations were aimed at enhancing our guests’ overall experience, we understand that some features may not meet everyone’s expectations. Your comments are valuable, and we will certainly take them into account as we continue to make improvements. Ensuring your comfort is our priority, and we hope to better meet your expectations during your next stay.
by A verified traveler
Posted 3 Nov 2024
People are very, very hard-working and they’re working on improving their hotel. I was very impressed how they use the substance when cleaning to make sure the mirror in the bathroom did not fog up during showers. I know that’s not a big thing but it is when you’re in a hurry to get ready and go. It was a nice touch.
Comment from Hotel Management
4 Nov 2024 by Property Manager, Hotel Management
Thank you for your thoughtful feedback and kind words about our hardworking team! We’re delighted to hear that you noticed the effort we put into enhancing our guests’ experience, including the small details like keeping the bathroom mirror fog-free. We believe that these touches can make a big difference, and we're glad it made your stay more convenient. Your recognition means a lot to us as we continue working to improve our facilities. We hope to welcome you back soon for an even better experience!
by A verified traveler
Posted 2 Nov 2024
Desayuno no bueno !!
Comment from Hotel Management
3 Nov 2024 by Property Manager, Hotel Management
Thank you for taking the time to share your feedback with us. We’re sorry to hear that our breakfast did not meet your expectations, and we appreciate your honest rating. Your input is valuable, and we will be reviewing our breakfast offerings to see how we can improve the quality and variety for a better experience. If there are specific items you would like to see on our breakfast menu, we’d love to hear your suggestions. Thank you again for helping us enhance our services. We hope to have the opportunity to provide a more enjoyable breakfast on your next stay.
by A verified traveler from Vista
Posted 1 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Property Manager, Hotel Management
Thank you so much for taking the time to leave such a fantastic review and for your perfect 5/5 rating! We’re thrilled to hear that you had an enjoyable stay and that our team was able to make your experience memorable. At property we are committed to providing exceptional service and a comfortable environment for all our guests, and it means the world to us to know that we succeeded during your visit. We look forward to welcoming you back soon, and please don’t hesitate to reach out if there’s anything special we can prepare for your next stay!
