Ratings based on 989 Verified Reviews
3.4 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
Do NOT stay here. Absolute garbage. This place was an actual nightmare and ruined our entire trip. I stayed here with my best friend, and throughout the night both beds, and the rest of the room even, would shake us awake over and over again. Around 3am we tried to go downstairs to ask what in the world was happening, but because they don’t have anyone working the front desk at night, you’re on your own. In the morning we asked about it, and the front desk woman said it was “probably the laundry machines”. Like??? The laundry machines are powerful enough to shake an entire room?? Then don’t do laundry throughout the night? We slept for 0 hours and 0 minutes. HORRIBLE!! Also, every time the AC would start up, it would first make a blaring sound. I legit can’t believe how bad this was.
Comment from Hotel Management
27 Sep 2024 by Hotel Management, Hotel Management
Dear Marie, Thank you for your feedback. We sincerely apologize for the disturbances you experienced during your stay, as we understand how crucial a good night's sleep is for our guests. Your concerns regarding the noise and lack of overnight staff are important to us, and we will address them with our team. We appreciate your input and hope you might consider giving us another opportunity to provide a more pleasant experience in the future.Sincerely,Hotel Management
by A verified traveler from Menifee
Posted 26 Sep 2024
They have nothing, not even ice
Comment from Hotel Management
26 Sep 2024 by Hotel Management, Hotel Management
Dear Cindy, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. It's concerning to hear that you found a lack of essential amenities, including ice. We understand how vital these services are to our guests' comfort. Your comments will be shared with our team to ensure we address these shortcomings. We appreciate your input as it helps us improve, and we hope you might consider staying with us again in the future for a more satisfying experience.Sincerely,Hotel Management
by A verified traveler
Posted 22 Sep 2024
no information on how to get to jets game
Comment from Hotel Management
22 Sep 2024 by Hotel Management, Hotel Management
Dear john, Thank you for your feedback. We regret that you did not receive the information you needed regarding transportation to the game. Our goal is to assist guests in making their stay enjoyable, and your comments will help us improve our communication. We appreciate your understanding and hope to serve you better in the future.Sincerely,Hotel Management
by A verified traveler
Posted 19 Sep 2024
by A verified traveler from Deland
Posted 17 Sep 2024
This was not a place I would revisit again! shady people staying there! The rooms were not cleaned during our stay! Mold in the bathroom! And a terrible smell when you open your room door! The beds were small full size! Elevator was also dingy and dirty.
Comment from Hotel Management
19 Sep 2024 by Hotel Management, Hotel Management
Dear Margarita, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management
by A verified traveler
Posted 11 Sep 2024
Highly recommended!
by A verified traveler
Posted 9 Sep 2024
by A verified traveler
Posted 30 Aug 2024
Terrible smell in the hall ways, no hot water, and bad service with employees that have no desire to help, especially the gal at front desk with no uniform.
Comment from Hotel Management
31 Aug 2024 by Hotel Management, Hotel Management
Dear Matthew, Thank you for bringing these concerns to our attention. We regret to hear about the unpleasant odor in the hallways and the issue with the hot water during your stay. It's disappointing to learn that the service did not meet expectations, and your comments about the front desk staff are noted. We strive to provide a welcoming environment and will address these matters with urgency.Sincerely,Hotel Management
by A verified traveler
Posted 29 Aug 2024
by A verified traveler
Posted 26 Aug 2024
I woke up to roaches climbing up the bed and roaches in the bathroom.
Comment from Hotel Management
28 Aug 2024 by Hotel Management, Hotel Management
Dear Jose, Thank you for bringing this matter to our attention. We sincerely apologize for the discomfort you experienced. Finding pests in your room is unacceptable, and we take such reports very seriously. Please rest assured that we will investigate and address the issue promptly to ensure this does not happen again. We value your feedback and hope to have the opportunity to offer you a more pleasant stay in the future.Sincerely,Hotel Management
