Ratings based on 81 Verified Reviews
4.8 Room cleanliness
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Jose
Posted 31 Aug 2024
Comment from Hotel Management
2 Sep 2024 by The Vale Rusutsu Front Desk, Hotel Management
Dear Yoshinobu,Thank you for your perfect rating of The Vale Rusutsu! We’re glad to see that you enjoyed your stay with us.We look forward to welcoming you back for another wonderful experience in the future!
by A verified traveler
Posted 12 Jul 2024 on Hotels
Comment from Hotel Management
14 Jul 2024 by The Vale Rusutsu Front Desk, Hotel Management
Dear Sophia,The warmest greetings from The Vale Rusutsu! Thank you very much for leaving us a high rating! We loved having you at The Vale Rusutsu and hope to see you again.
by A verified traveler
Posted 3 Apr 2024 on Hotels
Comment from Hotel Management
5 Apr 2024 by The Vale Rusutsu Front Desk, Hotel Management
The warmest greetings from The Vale Rusutsu!Thank you very much for leaving us a high rating! We loved having you at The Vale Rusutsu and hope to see you again.
by A verified traveler
Huge place.
Posted 1 Apr 2024 on HotelsThe room was excellent. Staff were friendly and helpful. Breakfast was included and it was good. Unfortunately the breakfast rooms were at least 500 metres away, I was in the South wing and all the breakfast places were in the North wing. Because the hotel is so huge with many different levels and many special areas it was initially difficult to actually find the breakfast rooms. On my last day the breakfast was not available because the South wing closed the day before I left. Pretty inconsiderate of management to not consider guests still in the North wing!!!
Comment from Hotel Management
2 Apr 2024 by The Vale Rusutsu Front Desk, Hotel Management
Dear Douglas,We would like to express our gratitude for choosing The Vale Rusutsu for your recent stay and for sharing your feedback with us. We genuinely appreciate your input and it is immensely rewarding to know that most of your expectations were met. While we're delighted that you enjoyed your stay, we apologize for the minor issues you experienced and appreciate your understanding as we address them promptly to further elevate our service. Thank you for choosing us, and we hope to have the pleasure of welcoming you back to The Vale Rusutsu, where we aim to surpass your expectations in every way!
by A verified traveler
Posted 1 Apr 2024 on Hotels
Comment from Hotel Management
2 Apr 2024 by The Vale Rusutsu Front Desk, Hotel Management
Dear Lily, The warmest greetings from The Vale Rusutsu!Thank you very much for leaving us a high rating! We loved having you at The Vale Rusutsu and hope to see you again.
by A verified traveler from Mclean
Posted 20 Mar 2024
Comment from Hotel Management
21 Mar 2024 by The Vale Rusutsu Front Desk, Hotel Management
Dear Yeun, The warmest greetings from The Vale Rusutsu!Thank you very much for leaving us a high rating! We loved having you at The Vale Rusutsu and hope to see you again.
by A verified traveler
Posted 26 Feb 2024 on Hotels
Comment from Hotel Management
4 Mar 2024 by The Vale Rusutsu Front Desk, Hotel Management
Dear Rayna,Greetings from The Vale Rusutsu!Thank you very much for leaving us a high rating! We loved having you at The Vale Rusutsu and hope to see you again.
by A verified traveler
Posted 20 Feb 2024
Rooms are clean and well maintained. Easy access to slopes. Ski in ski out. Onsen is on the first floor.
Comment from Hotel Management
4 Mar 2024 by The Vale Rusutsu Front Desk, Hotel Management
Dear Lin,Thank you for choosing The Vale Rusutsu and for sharing with us your feedback on your stay. We are delighted to see your high rating and read your positive review. Creating memorable experiences for our guests is what we strive for, and your review is particularly gratifying as we take pride in adding a personal touch to each guest's stay. It would be our pleasure to welcome you back to The Vale Rusutsu for another round of delightful experiences. Thank you for choosing The Vale Rusutsu, and we can't wait to have the privilege of serving you once again!
by A verified traveler
Posted 13 Feb 2024
There isn’t enough to say about Vale Rusutsu. I was only there for two nights, and travelling solo, but it was great. The mountain is right outside the ski lockers. The breakfast, which is just a short walk through the Rusutsu Resort Hotel. The rooms are huge! Plenty of room for two to three people, let alone one. And of course the staff are wonderfully friendly. I hope to return here soon.
Comment from Hotel Management
4 Mar 2024 by The Vale Rusutsu Front Desk, Hotel Management
Dear Adam,We would like to express our gratitude for choosing The Vale Rusutsu for your recent stay and for sharing your feedback with us. We genuinely appreciate your input and it is immensely rewarding to know that we met your expectations. Your positive review affirms the team's dedication in providing satisfaction to our guests. Again, thank you for choosing The Vale Rusutsu and eagerly await the opportunity to host and serve you again here at The Vale Rusutsu!
by A verified traveler
Posted 11 Feb 2024 on Wotif
Well built, well presented modern property in a great location. Reasonably priced, value for money especially compared to Hilton Niseko which was our next stop! We wished we hadn’t left, tried to get back in but it was full!
Comment from Hotel Management
12 Feb 2024 by The Vale Rusutsu Front Desk, Hotel Management
Dear Leeanne,Thank you so much for taking the time to leave us a review! Your feedback is incredibly valuable to us, and it is glad to hear that you had a positive experience during your stay. Our team works hard to ensure every guest feels welcomed and comfortable. Your insights help us continuously improve, and we're grateful for your contribution to our ongoing efforts. Thank you for choosing to stay with us and for sharing your insights about your experience at The Vale Rusutsu. We hope for another opportunity of serving you!
