Ratings based on 88 Verified Reviews
4.8 Room cleanliness
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2024
Very nice rooms and great onsen, but there are many little inconvencies that take away from a good experience. Limited food options, and most of them were closed in mid-december. The ones that were open were not very good. No waters in the room. We had to ask for room cleanup service. This place isnt't really ski-in/out. Its a bit of a walk, but not too bad.
Comment from Hotel Management
16 Dec 2024 by The Vale Rusutsu Front Desk, Hotel Management
Dear Denis,Thank you for sharing your feedback about your stay at The Vale Rusutsu. We appreciate your honesty and take your comments seriously as we strive to enhance our guests’ experiences.We hope to have the opportunity to welcome you back in the future and provide a stay that exceeds your expectations.
by A verified traveler from HK
Posted 1 Dec 2024
The room is comfortable and spacious. The utensils are well prepared and you can self cook if you want. Will definitely go again
Comment from Hotel Management
2 Dec 2024 by The Vale Rusutsu Front Desk, Hotel Management
Dear Hok Chun,Thank you for sharing your experience at The Vale Rusutsu! We're glad to hear that you found the room comfortable and spacious and appreciated the well-prepared utensils for self-cooking.Your kind words mean a lot to us, and we’re thrilled to know that you plan to visit us again.We look forward to welcoming you back for another enjoyable stay!
by A verified traveler from San Jose
Posted 31 Aug 2024
Comment from Hotel Management
2 Sep 2024 by The Vale Rusutsu Front Desk, Hotel Management
Dear Yoshinobu,Thank you for your perfect rating of The Vale Rusutsu! We’re glad to see that you enjoyed your stay with us.We look forward to welcoming you back for another wonderful experience in the future!
by A verified traveler
Posted 12 Jul 2024 on Hotels
Comment from Hotel Management
14 Jul 2024 by The Vale Rusutsu Front Desk, Hotel Management
Dear Sophia,The warmest greetings from The Vale Rusutsu! Thank you very much for leaving us a high rating! We loved having you at The Vale Rusutsu and hope to see you again.
by A verified traveler
Posted 3 Apr 2024 on Hotels
Comment from Hotel Management
5 Apr 2024 by The Vale Rusutsu Front Desk, Hotel Management
The warmest greetings from The Vale Rusutsu!Thank you very much for leaving us a high rating! We loved having you at The Vale Rusutsu and hope to see you again.
by A verified traveler
Huge place.
Posted 1 Apr 2024 on HotelsThe room was excellent. Staff were friendly and helpful. Breakfast was included and it was good. Unfortunately the breakfast rooms were at least 500 metres away, I was in the South wing and all the breakfast places were in the North wing. Because the hotel is so huge with many different levels and many special areas it was initially difficult to actually find the breakfast rooms. On my last day the breakfast was not available because the South wing closed the day before I left. Pretty inconsiderate of management to not consider guests still in the North wing!!!
Comment from Hotel Management
2 Apr 2024 by The Vale Rusutsu Front Desk, Hotel Management
Dear Douglas,We would like to express our gratitude for choosing The Vale Rusutsu for your recent stay and for sharing your feedback with us. We genuinely appreciate your input and it is immensely rewarding to know that most of your expectations were met. While we're delighted that you enjoyed your stay, we apologize for the minor issues you experienced and appreciate your understanding as we address them promptly to further elevate our service. Thank you for choosing us, and we hope to have the pleasure of welcoming you back to The Vale Rusutsu, where we aim to surpass your expectations in every way!
by A verified traveler
Posted 1 Apr 2024 on Hotels
Comment from Hotel Management
2 Apr 2024 by The Vale Rusutsu Front Desk, Hotel Management
Dear Lily, The warmest greetings from The Vale Rusutsu!Thank you very much for leaving us a high rating! We loved having you at The Vale Rusutsu and hope to see you again.
by A verified traveler from Mclean
Posted 20 Mar 2024
Comment from Hotel Management
21 Mar 2024 by The Vale Rusutsu Front Desk, Hotel Management
Dear Yeun, The warmest greetings from The Vale Rusutsu!Thank you very much for leaving us a high rating! We loved having you at The Vale Rusutsu and hope to see you again.
by A verified traveler
Posted 26 Feb 2024 on Hotels
Comment from Hotel Management
4 Mar 2024 by The Vale Rusutsu Front Desk, Hotel Management
Dear Rayna,Greetings from The Vale Rusutsu!Thank you very much for leaving us a high rating! We loved having you at The Vale Rusutsu and hope to see you again.
by A verified traveler
Posted 20 Feb 2024
Rooms are clean and well maintained. Easy access to slopes. Ski in ski out. Onsen is on the first floor.
Comment from Hotel Management
4 Mar 2024 by The Vale Rusutsu Front Desk, Hotel Management
Dear Lin,Thank you for choosing The Vale Rusutsu and for sharing with us your feedback on your stay. We are delighted to see your high rating and read your positive review. Creating memorable experiences for our guests is what we strive for, and your review is particularly gratifying as we take pride in adding a personal touch to each guest's stay. It would be our pleasure to welcome you back to The Vale Rusutsu for another round of delightful experiences. Thank you for choosing The Vale Rusutsu, and we can't wait to have the privilege of serving you once again!
