Ratings based on 968 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
There were stains on the linens. Hair in the bathroom also what appeared to be a dead bug in the bathroom, no toilet paper holder it just was put on the back of the toilet. We will never stay there again. The elevator doors were not properly working either.
by A verified traveler
Posted 30 Dec 2024
I liked the staff the rooms and the location
Comment from Hotel Management
31 Dec 2024 by Hotel Manager., Hotel Management
Dear Joey,Thank you for your positive review! We're thrilled to hear that you enjoyed the staff, rooms, and location during your stay. Our team works hard to provide excellent service, and it's wonderful to know that it made a difference for you. We hope to welcome you back soon for another fantastic experience! Sincerely, Hotel Manager.
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Hotel Manager., Hotel Management
Dear Heather,Thank you for the feedback. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to serving you again soon.Sincerely, Hotel Manager.
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
27 Dec 2024 by Hotel Manager., Hotel Management
Dear James,Thank you for the review. I’m very glad that our hotel impressed you in so many ways. We take real pride in this hotel and in serving guests like you, and we look forward to having you with us again soon. Sincerely, Hotel Manager.
by A verified traveler from Converse
Posted 20 Dec 2024
Isolated issues with plumbing maintenence
Comment from Hotel Management
27 Dec 2024 by Hotel Manager., Hotel Management
Dear James,Thank you for your review regarding the plumbing maintenance issues you experienced. We sincerely apologize for any inconvenience this may have caused during your stay. We take such matters seriously and will address them with our maintenance team to ensure they are resolved promptly. Your comfort is important to us, and we appreciate your input as we strive to improve our services. We hope to have the opportunity to welcome you back for a better experience in the future!Sincerely, Hotel Manager.
by A verified traveler
Posted 16 Dec 2024
THere was mold in our bathroom. Rm 225. We had to change rooms due to the door would not open or shut unless you heave ho with your shoulder. Looking for the hotel clerk..one must find the kitchen staff who would go and find the clerk. Ice machine on 2nd floor not working. No ice machine on third floor. 1st floor - if you hit the machine just right it might work. No ice in the kitchen. Quote "it is not our job to supply ice to the hotel." Refusal to credit my 50.00 at the time of checking out. Why did we stay...we couldn't get our money back from Expedia. The mold is a real concern. We didn't bathe in the bathroom. It looks like black mole. We will never stay at a Comfort Inn again. It was reasonable rate and for the most part our room was clean. Terrible.
Comment from Hotel Management
20 Dec 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for your review. We sincerely apologize for the numerous issues you faced during your stay. Your comments are valuable to us, and we will be addressing these concerns with our team to ensure improvements are made. We're improving daily and are certain that your next experience will be great. I hope that you will try us again.Sincerely, Hotel Manager.
by A verified traveler
Posted 14 Dec 2024
This property was not what we expected. We went to call the front desk about the television not working to find out that all phones lines were down. The garbage can was filthy. We put it outside on the hall. The room had a wet smell but after cleaning it the odor went away.
Comment from Hotel Management
20 Dec 2024 by Hotel Manager., Hotel Management
Dear Demetra,Thank you for writing the review. We sincerely apologize that your stay did not meet your expectations. It's concerning to hear about the telephone issues and that you encountered a filthy garbage can. We’re always working to get better. We take pride in our hotel and in providing a great place to stay for so many guests. Perhaps you will give us another try in the future so we can do a better job of satisfying you. Sincerely, Hotel Manager.
by A verified traveler
Posted 13 Dec 2024
Not a napkin to be found at breakfeast. It would have been easy to send someone to Walmart with a ten dollar bill and rectify it. But nothing was done.
Comment from Hotel Management
20 Dec 2024 by Hotel Manager., Hotel Management
Dear Norman,Thank you for the comments. I am pleased that you had a good experience with us. We make decisions every day that lead us closer and closer to being the best hotel in the area. We're sure we can go above and beyond for you next time. I hope that we can serve you again in the future.Sincerely, Hotel Manager.
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
20 Dec 2024 by Hotel Manager., Hotel Management
Dear Marquise,Thank you for the feedback. I’m pleased you had a good experience with us. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to serving you again soon.Sincerely, Hotel Manager.
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
20 Dec 2024 by Hotel Manager., Hotel Management
Dear Susan Miranda,Thank you for the review. I’m pleased you had a generally nice experience with us. We have taken note of these comments to make sure we do better than ever for future guests. We rely on guests like you to tell us when we’re doing well and when we aren’t so we can get better. I hope that you will reconsider to stay.Sincerely, Hotel Manager.
