Ratings based on 9 Verified Reviews
4.8 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Sep 2024
Wonderful
Comment from Hotel Management
6 Oct 2024 by Dave, Hotel Management
We're really pleased that you enjoyed your stay - it would be our pleasure to host you again in the future!Best regardsDave
by A verified traveler
Posted 4 Jan 2023
Great location for a quick getaway.
Accommodation was clean. Outdoor areas are shared which was no issue for us
by A verified traveler
Posted 11 Aug 2021
The parking was a grassy area of the lawn, but it was too muddy to use, so we parked on the street. The apartment was very nice, but for the price we were paying, I didn't like being asked to cut back on our comfort for the monetary gain of our host. There were two written statements asking us to be very sparing on water use because a tank of water is expensive, and asked to turn off the heat when we left the property, which meant returning to a cold apartment that took quite a while to warm up. The neighbor told us that the owner lives on the property, but we never met the owner.
Comment from Hotel Management
21 Aug 2021 by Dave, Hotel Management
Thanks for your feedback, this will help us to improve our service.
This winter has been exceptionally wet and unfortunately our grass car park has become muddy (this has not happened in previous years). We are looking at options for additional drainage or to concrete the area. We apologise for the inconvenience this has clearly caused you.
I'm sorry you find it offensive being asked to use our scarce resources sparingly. Every resident and accommodation provider in Russell is on tank water so we request guests to conserve water where they can. Yours is the first complaint we have ever had regarding this request. Likewise most people are happy to turn heating off when they head out for the day, the heat pumps in each room are very efficient and warm the space up very quickly.
Yes we do live on site however we find that most guests prefer not to be bothered by us. Every booking confirmation includes phone and e-mail contacts and encourages guests to get in touch should they require any assistance whatsoever. Feedback from other guests indicates that most people prefer this level of service as we do when travelling ourselves.
by A verified traveler
Posted 3 Feb 2021 on Hotels
If you’re staring in one of the bottom apartments it is very noisy.
Comment from Hotel Management
21 Aug 2021 by Dave, Hotel Management
Thanks for your feedback, we have put some new procedures in place to ensure guests in the downstairs apartments have a quieter and more peaceful stay.
by A verified traveler
Posted 20 Aug 2019 on Hotels
Great place to stay!
by A verified traveler
Posted 28 Jan 2019
Kokomo Retreat was pristine with a spectacular setting. The kitchen was meticulously organized and the linens were hotel quality.
The view from the hot tub melted all your troubles away.
Jo was very accommodating and eager to please.
I highly recommend staying here whenever possible.
by A verified traveler from Queenstown
Posted 3 Nov 2018
Jo is a wonderful host and we loved staying at Kokomo. The view from spa is wonderful and it is a lovely place to spend a few days. Jo went out of her way to make us welcome.
by A verified traveler
Superbe endroit relax, avec toutes les commodités
Posted 11 Jan 2024 on HotelsSuper endroit pour explorer Russell et la Bay of islands. Les proprios, Dave et Anita sont super sympas, et nous ont fait sentir comme chez nous.
On a pu profiter du spa, des kayaks, et prendre des fines herbes dans leur jardin. La meilleure partie? On entendait les kiwis le soir en se couchant.
Comment from Hotel Management
15 Jan 2024 by Dave, Hotel Management
Nous sommes ravis que vous ayez apprécié votre visite. S'il vous plaît, revenez à l'avenir !
by A verified traveler
Posted 9 Jul 2023
